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rabba

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#311895 24-Feb-2024 14:07
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Hi,

 

Looking for a bit of help on this; in my Quic connection diagnostics I'm seeing ONT Status Reduced.  Connection speed is still working at about 800/500.  Any idea what this means?  Should I be concerned and do I need to log a fault?

 

Thanks.

 


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quic
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  #3199510 24-Feb-2024 14:17
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Hey @rabba

The "reduced" state primarily means the light level seen by Chorus (or your LFC) is a little lower than expected.

If you're still experiencing good connectivity and speeds, this isn't really anything to be concerned about and certainly not worth lodging a fault for as there's no actual impact.

If you were experiencing dropouts and saw this for example, it could point to a potential cause and adds more weight for a fault.





Quic Broadband
quic.nz - The telco who puts you in charge!

 

 

 

 


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