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FruitJuice

11 posts

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#312596 30-Apr-2024 10:42
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Just a bit curious how new hyperfibre ONT installations are prioritised, is it Quik or Chorus that decides the install date.

 

I (Whitby) placed an order with quick on 22-Apr-24 and email stated going live ONT Replacement 23/05 AM.

 

A friend (Johnsonville) ordered his on 26-Apr-24, using my referral code, and his email said ONT Replacement 30/04 AM and have just had it installed as per email.

 


Both in the Wellington region.

 

I did say ASAP in the preferred connection date field.

 

The chorus tech said even if he wanted to he can't install earlier and said to contact Quic as they determine/schedule the install date.


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BMarquis
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  #3224523 30-Apr-2024 10:51
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Ultimately we, Chorus, determine that schedule.
Some Hyperfibre orders will require work at the exchange to move the splitter that your ONT is on to a Hyperfibre capable card+port.
Some orders won't need that work and could progress faster.


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