Quic move house policy?

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r2d2CookingBacon

10 posts

Wannabe Geek
+1 received by user: 6

#323502 9-Dec-2025 15:27

Hi,

I am a current customer at quic, and am about to move houses. Am I getting this right that I not only have to pay up front for a new connection but also a new sign up fee? And we can't even use a referral code to waive this as an existing customer?

So I am better off to cancel my connection and sign up as a completely new customer to waive the sign up fee if I want to go to this effort to keep them as an ISP?

I assume I have got something wrong here, seem very hostile to existing customers.

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jamesrt

1669 posts

Uber Geek
+1 received by user: 949

ID Verified

Trusted

Lifetime subscriber

#3442017 9-Dec-2025 15:40

Have you read the FAQ? [https://www.quic.nz/support/]

Simply order a new service at your new property from our home page, entering the date you wish to be connected during the order process.

For your existing connection/old property, simply login to your account, click into your connection and click “Cancel” when ready – in the notes, simply enter that you’re moving houses and your new connection is already ordered and our team will link up your billing so you’re not penalised at all!

[My emphasis]

acsylaa

86 posts

Master Geek
+1 received by user: 66

Just Internet

#3455259 23-Jan-2026 08:11

r2d2CookingBacon:

Yer a shame, but I guess it's more profitable to get new customers than retain existing ones. Might sign up again in a years time.

In most cases, the connection fee is outside of Quic’s control, as it is charged by the Local Fibre Company (LFC). Whether the LFC is Chorus, TFF, Enable, or Northpower, they apply a tail connection fee for all new connections. This fee is passed on to the ISP, regardless of whether the service is a new install, a move, or a relocation.