New connection – Limited upload speed

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internetuser

6 posts

Wannabe Geek

#309298 6-Oct-2023 12:26

I've had my Quic (900/400) connection live for about three days now. Amazing experience to switch ISP without needing to get on the phone!

Everything seems good with static IP, IPv6 etc.

But my upload speed is a bit below expectations, not sure it's tested above 30 mbps. See below tests which were done within minutes of each other from the same hardwired device. The only difference is switching PPPoE settings and ONT LAN port. My LFC is TFF.

Quic:

NowNZ (previous ISP):

Things I've tried:

Power cycling ONT and router
Factory resetting router (FritzBox 7490)
Switching to IPv6 only
Checking ONT diagnostics in Quic Client area. I am unable to see diagnostic data, perhaps this is pending for my new connection:

Could this be an intermittent issue or growing pains for Quic?

Open to suggestions

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Ultimate Geek
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#3143582 6-Oct-2023 12:35

What do you get to the Chorus Fibre Lab in Auckland?

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internetuser

6 posts

Wannabe Geek

#3143587 6-Oct-2023 12:52

ssamjh: What do you get to the Chorus Fibre Lab in Auckland?

Thanks for taking an interest

RunningMan

9184 posts

Uber Geek
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#3143590 6-Oct-2023 12:57

Any QoS set up in the router that would be changing rules due different WAN connection?

Factory reset or swapping in a different router would quickly isolate that sort of issue.

internetuser

6 posts

Wannabe Geek

#3143595 6-Oct-2023 13:10

RunningMan:

Factory reset or swapping in a different router would quickly isolate that sort of issue.

I have factory reset my router and it the same speeds were reproducible before and after.

I don't have another router on hand otherwise I would try that, too.

RunningMan:

Any QoS set up in the router that would be changing rules due different WAN connection?

My router does have some prioritisation which I don't think I can fully disable. I'm pretty confident it's not related, though.

timwelch

93 posts

Master Geek
+1 received by user: 14

#3145546 12-Oct-2023 07:49

I'm seeing exactly the same result on a new connection with an Edgerouter 6P here in Wanaka.

I haven't had time to diagnose as yet so I'm not very helpful here. Sorry.

Smokeping

internetuser

6 posts

Wannabe Geek

#3145725 12-Oct-2023 12:31

timwelch:

I'm seeing exactly the same result on a new connection with an Edgerouter 6P here in Wanaka.

Are you also missing the ONT diagnostics?

I'm also seeing regular packet loss on this connection which was very seldom the case with my previous one.

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timwelch

93 posts

Master Geek
+1 received by user: 14

#3145735 12-Oct-2023 13:19

No issues there... just poor upload speeds

Smokeping

CYaBro

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#3145736 12-Oct-2023 13:22

I’m also seeing low upload speeds but not that low.
Stuck around 200Mbs.
ONT diags showing fine in my account.

Opinions are my own and not the views of my employer.

Shane980

8 posts

Wannabe Geek

#3145738 12-Oct-2023 13:26

Hi

How do I run an ONT diagnostic? 🤔 Thanks

timwelch

93 posts

Master Geek
+1 received by user: 14

#3145788 12-Oct-2023 13:54

Shane980: Hi

How do I run an ONT diagnostic? 🤔 Thanks

Smokeping

michaelmurfy

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#3145819 12-Oct-2023 16:21

@Shane980 I removed your last reply as it is wildly off topic. Please note, this forum is related to the internet service provider quic only. You're using another ISP. Start a new thread if you need additional assistance or post in your current thread. Please stop hijacking other threads in an unrelated way.

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Shane980

8 posts

Wannabe Geek

#3145820 12-Oct-2023 16:24

Sorry, still new to this. No intention to hijack anything here..

kennedybaird

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#3147041 13-Oct-2023 06:37

On the 2G plan with 2.5gbe, my upload only ever seems to float between 800-1200.

internetuser

6 posts

Wannabe Geek

#3147140 13-Oct-2023 11:20

@quic

It's been a week and my ONT diagnostics are still not available.

My connection is reliably testing 20-23 mbps upload. I don't think this is related to the LFC because my previous provider's connection tests normally.

Anything else I can try to help diagnose?

michaelmurfy

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#3147209 13-Oct-2023 14:22

Can you boot your PC into Linux (Ubuntu Linux is fine here) just using a live USB flash drive (no need to install) and doing some additional testing there? So this is to Chorus Fibre Lab on my connection:

If the upload speed is still low you're best to log a fault stating "I suspect this is a Quic problem but my upload speed is limited". Remember, Geekzone is not for official support and Quic is largely self managed.

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