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# 120863 16-Jun-2013 15:41
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Looking for a bit of help with some hardware here:

Computer: HP Touchsmart IQ816 running Windows 7 (fresh install)
Problem: Optiarc BD DRV BC-5600S not playing blu-ray DVD'S

A few days ago the HDD in this machine crashed and I've replaced it with another. The machine was running Windows 7 which I'd upgraded from Vista, this time round I've done a fresh install of the O/S - which may be part of the problem.

Prior to the rebuild, the blu-ray player would play blu-ray DVD's along with standard ones. Now it will only play standard DVD's, blu-rays aren't recognised at all.

BIOS lists the drive correctly. The device appears in Windows device manager correctly - no errors (no yellow triangle) show. I've tried removing the device and rescanning for hardware changes and seeing it get added back in correctly.

"UpperFilters" and "LowerFilters" being set in the registry -HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} - are not the problem either.

I've used HP's hardware diagnostic tool to look at the firmware on the drive and can see it's listed as 1H09. This is not the newest so I've tried to update to the latest firmware (using WinDL_BC5600S_V103.exe) but receive the following error message:

Trawling through the internet has, for once, been completely useless. There seems to be a lot of reports of this exact problem with fresh installs of Windows 7, but not one single solution - and there's no way I'm going to waste my time finding and installing Vista, put all the HP drivers on then upgrade to Windows 7 all over again just to see if that *may* be the problem.

Soooo... anyone got any helpful suggestions...??

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  # 837680 16-Jun-2013 17:05
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Are there any drivers/software packages from HP that can be installed for this device? Just another thing to try so you can rule it out as a possible issue. My HP DV6 with a Blu-Ray player is doing similar to yours (only plays dvds and cd but not blu-rays.) I just gave up on it a few months ago.

Bachelor of Computing Systems (2015)




Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
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Sam, Auckland 

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3435 posts

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  # 838015 17-Jun-2013 11:49
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Cheers for the replies

I'd installed all the HP stuff I could find relating to the computer but still no joy. Tried downloading a trial version of PowerDVD 13 to see if it's drivers would kick anything into life - no joy.

I'll have to borrow a cannabalised desktop from somewhere and hook the DVD player to it and see if I can flash it that way, though I doubt this'll fix the problem I actually want fixing. I wondering if something may have come a little loose when I took the original HDD out (this is a very tightly packed machine) so will investigate that once a vesa adaptor I'm waiting for arrives.

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  # 838060 17-Jun-2013 13:25
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Try this link:

That's how I can get BD to play on Windows 8 as no built-in player will play BD. And I can't really bothered purchase PowerDVD or something to play... (After stupidly upgraded to Windows 8 Pro Pack for OEM Windows 8)... still now I can have Media Center, and Hyper-V etc...

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