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251 posts

Ultimate Geek
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Topic # 223219 19-Sep-2017 21:36
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So bit of an odd one, ever since day one our TV (55KU6000) will occasionally become unresponsive to the TV remote except for the Channel and Volume rocker buttons (the ones that go up/down). This usually happens when flicking around freeview channels. As an aside the Freeview Ondemand App that appears onscreen when switching to 1,2 or 3 will also occasionally not pop up on screen immediately after flicking channels (this, I think ties in with the unresponsive remote.. I'm not 100% certain because I don't watch TV, the Mrs does and getting her to troubleshoot tech things isn't worth the agro)

 

One resolution I've figured out when the remote isn't responding is to change channels and this seems to fix the problem.

 

I'm guessing it's the OS being a slow or getting hung up trying to load the Ondemand App in the background?


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452 posts

Ultimate Geek
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  Reply # 1868873 19-Sep-2017 21:45

As this happened from "day one", did you ever contact the shop you purchased it from?

 

Is it still under warranty?


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Uber Geek
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  Reply # 1868874 19-Sep-2017 21:50
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Pull the power plug, wait a minute, then fire it up again.  Ours does some odd things sometimes and that's what the Samsung service agent suggested.  Always seems to fix it.  It is after all just a computer and sometimes a fresh re-start sorts out niggling issues.  





Always be yourself, unless you can be Batman, then always be the Batman



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  Reply # 1868881 19-Sep-2017 22:20
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Have had problems with my new Sony as well. Worst mistake was turning TVs into unreliable computers. 

 

There is a case for them to be as dumb as all get out and use independent proven devices for the interface smarts. 

 

In saying that, just realised my TV has casting built in and I had a Chromecast attached! The TV cast works as well. Guess I am contradicting myself, now.




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Ultimate Geek
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  Reply # 1868890 19-Sep-2017 23:30
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The issue is annoying but correctable, and it happens perhaps once a week (that I know of anyway). It's still under warranty but I thought I'd ask here before wandering down the joys of Noel Leeming support.


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  Reply # 1868891 19-Sep-2017 23:59
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Any software updates available?


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  Reply # 1868919 20-Sep-2017 07:52
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linw:

 

Have had problems with my new Sony as well. Worst mistake was turning TVs into unreliable computers. 

 

There is a case for them to be as dumb as all get out and use independent proven devices for the interface smarts. 

 

In saying that, just realised my TV has casting built in and I had a Chromecast attached! The TV cast works as well. Guess I am contradicting myself, now.

 

 

 

 

If it's a Sony Android TV, hold down the Home button to enter the app quitter screen.

 

Quit your apps and see if that helps with speed / reliability?


178 posts

Master Geek
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  Reply # 1869057 20-Sep-2017 10:03
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Mine does the exact same thing samsung KU7000, I can also cause the TV to hang and freeze by opening netflix switching to youtube, then quickly going to live TV, opening freeview etc.  I can also cause display models in the shop to slow down and hang by doing things quickly on the remote to.

 

It is because they use a cheap crappy slow cpus  and Samsungs poor  OS.

 

I was thinking of claiming under warranty too that the TV is not fit for use. Demonstrated this in the shop, was told too move through menus and selections more slowly to give the TV time to process.

 

I wish they would just make a TV without all these "smart" features as they are clearly useless at software.




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Ultimate Geek
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  Reply # 1869058 20-Sep-2017 10:03
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lxsw20:

 

Any software updates available?

 

 

 

 

From memory the TV's currently up to date. It has also had updates applied over the last few months I've had it.


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Ultimate Geek
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  Reply # 1869130 20-Sep-2017 11:26
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Had many problems with Samsung TV's... returned 3 before giving up and going to Panasonic.





Kirk

 


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Master Geek
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  Reply # 1869137 20-Sep-2017 11:33
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Is it a smart remote?

 

You can re-pair them with the tv, ours was doing the same (only volume, channel and power), and re-pairing it fixed the problem.

 

 

 

http://www.samsung.com/uk/support/skp/faq/1114490

 

 


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Ultimate Geek
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  Reply # 1869141 20-Sep-2017 11:41
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esawers:

 

Is it a smart remote?

 

You we re-pair them with the tv, ours was doing the same (only volume, channel and power), and re-pairing it fixed the problem.

 

 

 

http://www.samsung.com/uk/support/skp/faq/1114490

 

 

 

 

From memory the pairing instructions are inside the battery cover... I could be dreaming but I seem to remember that.





Kirk

 


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  Reply # 1869567 20-Sep-2017 16:35
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Dunnersfella:

 

linw:

 

Have had problems with my new Sony as well. Worst mistake was turning TVs into unreliable computers. 

 

There is a case for them to be as dumb as all get out and use independent proven devices for the interface smarts. 

 

In saying that, just realised my TV has casting built in and I had a Chromecast attached! The TV cast works as well. Guess I am contradicting myself, now.

 

 

 

 

If it's a Sony Android TV, hold down the Home button to enter the app quitter screen.

 

Quit your apps and see if that helps with speed / reliability?

 

 

Yeah, know about the Home button but my problem wasn't about responsiveness. My TV had intermittent problems with coming out of sleep mode. Weirdly, after it came back from the repair people, where all they did was repeat the reset process, the TV is much more reliably starting up now. Absolutely no idea what could have caused that.

 

Still reboots now and again so in a conundrum about whether to keep at them for a fix.


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Ultimate Geek
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  Reply # 1871059 22-Sep-2017 15:22
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I agree with whats been written I used to have a lower mid tier LG and it would lockup intermittently; after much Googling found read about a guy who detailed adding a cooling fan to the CPU / APU  and it made all the difference no more slow downs / lockups.  My 2016 Samsung KS8000 has been great in this respect really fast so I think as the guys have said its a TV design that's doing more than its capable of.


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Geek
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  Reply # 1871119 22-Sep-2017 16:27
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gished:

 

The issue is annoying but correctable, and it happens perhaps once a week (that I know of anyway). It's still under warranty but I thought I'd ask here before wandering down the joys of Noel Leeming support.

 

 

 

 

work mate just had his repaired under warranty for the same fault - initially it was like yours (intermittent) then it went to totally un-usable (not merely ignoring remote, but random actions)

 

apparently a well known fault - took about 2 weeks, pretty sure he said they replaced the 'jog switch / ir remote board'


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