Try a factory reset on both devices, usually from menu on TV, re sound bar, with it powered on, try pressing [vol-] [input] [power] simultaneously for 10-15 seconds until display flashes "reset". If unsuccessful, try Google - that key sequence is generic to a bunch of Sonys, but I couldn't say for sure that it work on your model.

And don't forget the HDMI cable if you haven't tried another. HDMI ARC is a strange beast on a good day, and it doesn't take much to unglue it.

How's that TCL tv working out for you? Is it good? I was looking if I should go with that one ($888 at JB Hifi).. or the LG 49UJ634V ($999)... or the Hitachi 49" from the warehouse ($799).

I just realised.. it's actually much cheaper with your link to farmers @ $879! :)

ulrikov:

 

I just realised.. it's actually much cheaper with your link to farmers @ $879! :)

 

It's pretty good, use it for Netflix mostly, other than the HDMI ARC not working I am happy with it.

Emailed the TCL support and never got a response about it so a little annoyed with as well.

scuwp: Not directly related to your equipment, but when we were investigating sound bars every place we looked told us to forget about HDMI/ARC connection and go with optical. It’s reliable and sound quality is the same, whereas HDMI was supposedly flakey and unreliable unless you were very lucky and your equipment played nice with each other.

Since then I have had 3 people at work ask me about the same problem you have. Once they went optical they all came back happy.

Problem is I would like to make use of only have one remote and both devices switching on and off when needed, I know these are just small things but I was hoping to use it.

It's perfectly fine on optical though.

I have the same tv and a panasonic soundbar, have had issues where with arc the soundbar would power on but not off or vice versa and same with volume control.

Contacted tcl support, they were helpful in going through diagnostic steps ie; factory reset, updating firmware etc, then when those options were exhausted told me to contact a phone number in Australia (which I am not doing due to time and money). They now refuse to reply, and will not respond to new support tickets even using different emails etc.

My solution was to buy a logitech universal remote as I wanted arc for one remote use also. Now the remote refuses the model code and 'training' the remote only works so far in that sometimes will only power on/off one device and cannot 'learn' a netflix button or an input switch button. Have emailed again asking for remote codes or a different model to use . This was 2 weeks ago still no response.

Mildly frustrated overall. Will save up and buy a better known brand next time.

The cheaper brands (Veon / Konic / TCL etc) will often struggle with third party remotes simply because they're too small to be on the likes of Logitech's radar OR they simply don't offer easily accessible HEX codes etc. It isn't anything new I guess, but the sales person will never bring this up... often because many sales people won't know how to set one up...