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61 posts

Master Geek


#24658 30-Jul-2008 10:38
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I had an HDi upgrade scheduled for my 2 My Sky decoders today, but have just called Customer Service to say that I had not been contacted by an installer.  First CSR I get cuts me off after going away to check on things, then when I called back told me that someone from Sky had left me a message on Monday to say that the HDi decoders were held up in Wellington and the installation would be delayed. Funny, no record of any inbound calls let alone a message from Sky.  When I questioned this, the CSR put me on hold and I get cut off again.  Has anyone in Dunedin had their decoder upgraded yet?  I'm interested to know if this is some BS story being used as a CYA (cover your a) tactic. Add to this all of the antics I've had to go through in getting the installation booked, I am not a happy camper.  What is the best way to complain to Sky that will get some action?

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112 posts

Master Geek


  #152725 30-Jul-2008 16:15
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FWIW we got our HDi from the guy based in Waimate and he mentioned he had 8 boxes in stock. Sounds a bit sus to me.Undecided

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