Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


IHS



13 posts

Geek


Topic # 24993 8-Aug-2008 20:12
Send private message

There is still no online option to upgrade from a standard digital subscription to MySkyHDi for existing customers and it's still not clear if you qualify for a no cost HD ticket if you already have multiroom (also digital). This should be a no brainer since this is whats offered to new subscribers. The HD Ticket is an ongoing cost so it shouldn't be treated like a no cost install promo etc. Phone enquiries have also failed to make this clear. Should this be so hard in 2008?
And if your an existing subsriber wanting to upgrade other services remember to use your other left.

Sky Upgrade

Create new topic
2918 posts

Uber Geek
+1 received by user: 415

Trusted
Subscriber

  Reply # 155711 10-Aug-2008 21:18
Send private message

I can confirm my experience, it seems you got a less knowledgeable support person.  When you call up, say you want to upgrade to HDi, that gets you connected to the HD department (the normal support people are ill equipped to answer your questions) who can tell you what you need to know.  When I talked to them, they confirmed I will not pay extra HD ticket fees per month (because I have Multiroom).  I had a major headache trying to use the website at all personally, I gave up and called them.  They were quick, efficient, and knowledgeable once I had the right people.  Props to them for that at least!




I finally have fibre!  Had to leave the country to get it though.


17 posts

Geek
+1 received by user: 3


  Reply # 158934 22-Aug-2008 12:35
Send private message

When I rang them  they couldn't be more helpful,  talked me into upgrading my digital service to Mysky hdi with Multiroom and save $40 by gettting the first 4month multi-room for free.
At the end of the 4 months I'll send in the voucher I got when buying the HD, cancel the multiroom and get 6 months Mysky HDi for free.

 
 
 
 


IHS



13 posts

Geek


  Reply # 158982 22-Aug-2008 15:51
Send private message

Had MySkyHdi installed today. The only confirmation that the HD ticket would be included (since we already have multiroom) was a "that should be the case" from the very helpful csr - here's hoping. Is there any way to tell?
I was also asked to pay the $599.00 on the spot but since this hadn't been mentioned when booking or confirming the install I wasn't able to. Thought there was going to be an uninstall for a moment, but it's still there. Guess they'll catch it up in my billing which I would have thought would be normal.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand hits peak broadband data
Posted 18-Jan-2018 12:21


Amazon Echo devices coming to New Zealand early February 2018
Posted 18-Jan-2018 10:53


$3.74 million for new electric vehicles in New Zealand
Posted 17-Jan-2018 11:27


Nova 2i: Value, not excitement from Huawei
Posted 17-Jan-2018 09:02


Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15


Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37


Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59


Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42


New Chief Technology Officer role created
Posted 19-Dec-2017 22:18


All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54


How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52


NOW to deploy SD-WAN to regional councils
Posted 19-Dec-2017 19:46


Mobile market competition issues ComCom should watch
Posted 18-Dec-2017 10:52


New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.