All I can say is....WOW!
No problems, no arguements...the manager just said 'We will look after you'.
This is the best example of customer service I have ever seen...
I brought my phillips Plasma from Harvey Norman in Lower Hutt approx 15 months ago, the Phliips 42PF7520G/79...
It was marketed in the shop as 'high definition', and had a screen resolution of 1024 x 768p...so hence the CSR told me its HD...
But I recently found out, this is not actually so...
I normally had my laptop connected to this TV, via VGA out, and as long as my resolution on my PC was not higher than that of the TV, it would work without any problems...
But I have recently built my my HTPC, and that has a graphics card with HDMI.
What I found when I connected the HTPC to the TV via HDMI, is the info would show on the TV during the initial boot up sequence, but just before going into Windows, the screen would then go blank (with the 'HDMI' message flashed in the top left corner)....
I found the only way to get around this, was to turn my TV power off, then back on, and then Windows would display as it should.
So that told me the problem was with the TV, not the HTPC, as I had the resolution of the HTPC set to the same of that as the TV...
So I spoke to some retail people about this, and got the suggested answer that the problem is the resolution, that HDMI has set standards and the TV is resetting itself...blah blah blah...I needed a firmware update...
OK
So after leaving a help request through the Phillips website, I was left a phone number and called the Phillips techie who told me the following:
Its NOT high definition.
Urh...ok...
He made it clear, that the model, while it has a higer resolution, when it uses the HDMI connection, it is actually downscaling the pitcure and I am actually seeing 800 x 600 (just better than SD TV)...
He said it is definately not marketed by Phillips as HD
OK....
So I went in to Harvey Normans and spoke to the manager about this...I explained everything here and quoted the Phillips techie....
The managers respose?
Yup, no worrys, we will look after you.
No arguements, no negoiation, no denials.
The result?
Phillips 42PFL7603
Harvey Norman is replacing my current plasma with this model LCD, at no extra cost...full HD.
Great work Harvey Norman...I can't thank you enough.
Now thats a business I would recommend.