Bose surround speakers cutting out

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Stu1

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#290675 26-Nov-2021 23:41

Hi All, I brought a pair of Bose surround speakers from NL on Black Friday. I have a Bose 500 soundbar with the amp. When I connect the surrounds they are super quite even with the sound on 100. The sound also keeps cutting out. I am testing on age of ultron on Disney plus through an Apple TV 4K. I have the soundbar connected via hdmi arc on a Samsung tv. Is this normal for it to be soo quite or have I brought a lemon?

Goosey

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#2820098 27-Nov-2021 07:44

Can you feed the soundbar audio input directly from the apple TV audio output?

eracode

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#2820161 27-Nov-2021 10:13

ATV doesn't have audio out - only HDMI to TV.

Sometimes I just sit and think. Other times I just sit.

Goosey

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#2820179 27-Nov-2021 11:00

eracode:

ATV doesn't have audio out - only HDMI to TV.

Oh, when did they ditch the optical out? (ive got ATV2 I think so not up with the latest).

Goosey

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#2820180 27-Nov-2021 11:01

Tell us how you are feeding the soundbar?

Is it via HDMI or are you using an audio IN of sorts?

Whats the audio out settings for the TV output you are using set to (found in the TV menu somewhere logical)

EDIT: are you getting the same experience if you are viewing free to air TV etc?

Stu1

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#2820231 27-Nov-2021 13:13

Just tried again last night with optic in from Samsung tv to soundbar, I noticed that the Ethernet cable had come out of the soundbar plugged it back in and seems better but still quite . I will try and use the calibration headphones tonight see if it gets better . On tv it’s defaults to pcm on just tv got some reason . Might reset soundbar and tv see if that works

gzt

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#2820252 27-Nov-2021 14:06

Try the other services. I had some problems with a soundbar and Disney.