I have a friend who purchased a Microsoft Surface Pro 1796 (5th gen) back in July 2017. In February this year (3 years, 7 months from purchase) it developed a fault where trying to turn it on just flashes up the windows logo for a few seconds then it disappears.
I tried various combinations to reset it, bootable memory sticks etc, all which did nothing. It seems this flashing of the logo is a very common issue based on my googling.
Returned it to Noel Leeming in March this year requesting a CGA repair. They sent it off to FuturePC for assessment, and Microsoft declined the claim saying 3years 7 months was acceptable for this laptop. We pushed back when Noel Leeming told us this, who said they went back to Microsoft again, who again declined the repair. They eventually returned it just over a month ago.
Consumer NZ website says that Laptops have a life expectancy of 5 years.
What do you think are the odds of winning a disputes tribunal case for repair/replace of this Surface Pro 5 at the age of 3.6 years under CGA?
