Lenovo contact for an awful CGA experience (X1 Carbon Gen 9)

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Forums › Laptops and mobile computers › Lenovo contact for an awful CGA experience (X1 Carbon Gen 9)

heavenlywild

5060 posts

Uber Geek

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#307050 14-Sep-2023 17:50

Keen to know if we have a Lenovo NZ contact here.

Long story short my X1 Carbon of 2.5 years was being fixed under CGA and because after 3 repairs they couldn't fix the issue they've decided they won't fix anymore for free.

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heavenlywild

5060 posts

Uber Geek

Trusted

#3138460 3-Oct-2023 20:59

Final update. If anyone has any battles over CGA with Lenovo, use the email I referred in the earlier post. The FTA / CGA person is responsive and what she (in this case) says the team does.

If you feel your case is an open and shut case, and you aren't getting through to the support teams, then use that email.

I finally have my replacement unit so I am happy - from X1 Carbon gen 9 to gen 11.

Happy days.

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