CGA / Warranty - Faulty laptop charging.

Forums › Laptops and mobile computers › CGA / Warranty - Faulty laptop charging.

leaplae

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#228649 16-Jan-2018 08:58

Looking for some advice...

I've got a laptop that I've had for a year, bought from the Warehouse Stationery.

Just before the warranty period was up, it stopped charging correctly / intermittently.

I returned it to the store with receipt and docket, and they sent it away. I called them up today to see where it is at, and they claimed that there was internal damage caused by missuse! They want to charge $140 to fix it.

Laptop was less than a year old, still under warranty. Power jack goes into the socket normally, it doesn't feel lose. There wasn't any event that caused it to stop working, just plugging it in and the battery dying.

Is this fair? Do I have any recourse?

Linux

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#1939527 16-Jan-2018 09:02

Ask for photos of this so called damage

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neveR

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#1939548 16-Jan-2018 09:36

Agreed, need more information on the issue (what is the actual damage on the inside) before being able to tell that.

thanks

Dynamic

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#1939637 16-Jan-2018 11:27

Even if the charging connection has had a few bumps, it should be designed to cope with this.

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leaplae

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#1939666 16-Jan-2018 12:05

Will do!

yitz

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#1939676 16-Jan-2018 12:27

To be honest if it was still within the manufacturer warranty period I would have just dealt directly with the manufacturer (HP etc.)

I'd probably ask for a few more details in case there's been a mix up.

tehgerbil

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#1939737 16-Jan-2018 14:33

Bear in mind 'wear and tear' isn't covered by the CGA.

Most laptop charging ports are soldered to a daughter board which is then wired to to a motherboard to assist in replacing broken charging ports.

If they opened the device and found a considerable amount of force had been placed against the daughter board (bent pints etc) then it would be not unreasonable to expect something was leveraged against it, such as external force on the charging pin.

I worked at Bond and Bond for a good few years as the local PC/laptop geek and found very quickly that people treat laptops like crap, and think it's reasonable to expect a laptop to survive pretty much anything.

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freitasm

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#1939788 16-Jan-2018 15:00

yitz: To be honest if it was still within the manufacturer warranty period I would have just dealt directly with the manufacturer (HP etc.) I'd probably ask for a few more details in case there's been a mix up.

Retailers are the way to go. Easier to find them and they have the contacts.

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Oblivian

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#1939817 16-Jan-2018 15:34

tehgerbil:

Bear in mind 'wear and tear' isn't covered by the CGA.

Most laptop charging ports are soldered to a daughter board which is then wired to to a motherboard to assist in replacing broken charging ports.

If they opened the device and found a considerable amount of force had been placed against the daughter board (bent pints etc) then it would be not unreasonable to expect something was leveraged against it, such as external force on the charging pin.

I worked at Bond and Bond for a good few years as the local PC/laptop geek and found very quickly that people treat laptops like crap, and think it's reasonable to expect a laptop to survive pretty much anything.

Similar story to mine. Often said owners were somewhat reluctant to supply the power cable also with kinks from the twisted 3 wires inside separating or right angle cable exiting the plug along with them for testing/checks

leaplae

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#1939879 16-Jan-2018 16:20

Oblivian:

tehgerbil:

Bear in mind 'wear and tear' isn't covered by the CGA.

Most laptop charging ports are soldered to a daughter board which is then wired to to a motherboard to assist in replacing broken charging ports.

If they opened the device and found a considerable amount of force had been placed against the daughter board (bent pints etc) then it would be not unreasonable to expect something was leveraged against it, such as external force on the charging pin.

I worked at Bond and Bond for a good few years as the local PC/laptop geek and found very quickly that people treat laptops like crap, and think it's reasonable to expect a laptop to survive pretty much anything.

Similar story to mine. Often said owners were somewhat reluctant to supply the power cable also with kinks from the twisted 3 wires inside separating or right angle cable exiting the plug along with them for testing/checks

In this case the power cable is 'normal', no fraying, bent connector etc.

The movement would have been the normal amount for a laptop, which is why I bothered to return it. I'm not expecting the connector to last 20 years, but a solid few at the very least. If it can't take normal use, why not change the design of the connector?