Toshiba G20 USB Mouse issues

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hoon

9 posts

Wannabe Geek

#6047 20-Dec-2005 19:19

Hey everyone :) ,
just got a G20 two days ago, and have already encounted my first problem :(
I'm using a Intellimouse (purchased in year 2000), i got the latest drivers from microsoft, all installed fine. Main problem is the mouse freezes, while u using it. Only way to fix it is to unplug it from the USB port and plugging it back, after a while; same issue.
Tried searching the net, but didn't get far. Has anyone else had this problem? or should i just call the Toshiba helpdesk ;)

thx hoon

freitasm

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#25065 20-Dec-2005 20:13

You can first check if the USB Power Management is set to allow the OS to turn off the device. Open the Device Manager (Window Key + Break), scroll down to Universal Serial Bus and open each USB Root Hub you find there.

On the Power Management tab uncheck the box that allows the OS to turn off the USB. Reboot your computer and try again...

hoon

9 posts

Wannabe Geek

#25069 20-Dec-2005 20:56

Had a look, Pwr Management doesn't have the option to turn off USB.....*bugger*

freitasm

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#25074 20-Dec-2005 21:39

Just to be sure, you looked at this dialog?

hoon

9 posts

Wannabe Geek

#25216 22-Dec-2005 22:05

well i was trying to search for that, but no luck. this is wat i get...

http://www.bluebirdcarclub.co.nz/toshiba/g20-usb.JPG

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freitasm

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#25217 22-Dec-2005 22:10

Ah... In my case there is another tab called "Power Management".

Ok, so this isn't the case - can't think of something else... Have you tried another mouse instead?

hoon

9 posts

Wannabe Geek

#25220 22-Dec-2005 22:33

No, sorry no Power Management option...., just reinstalled the mouse software, seems to be working, but it might go into standby mode. Thanks for ur help, will call up Toshiba Helpdesk tomorrow and update this thread. :)

hoon

9 posts

Wannabe Geek

#25291 24-Dec-2005 10:41

Called up Toshiba last night, they suggest i get a new mouse, which i did, Belkin F8E819. And still the same issue. What a pain...

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hoon

9 posts

Wannabe Geek

#25292 24-Dec-2005 11:53

Plugged in my (old)MS Mouse, got the drivers updated via MS website, and what u know, she's working alright. Been working solid for an hr now. No problems at all.....

hoon

9 posts

Wannabe Geek

#25407 28-Dec-2005 20:40

well, sorry for being a pain, my problem is back ...again. however, toshiba helpdesk told me to use a mouse pad, which i am. still the mouse goes into standby after a few minutes.
i think it might be a USB issue. think i should update the bios? there is an update on the toshiba site.

help....anyone?... please....

the_nurd

22 posts

Geek

#27218 26-Jan-2006 08:49

you may want to get the comp serviced, I smell a faulty usb port
also, what operating system are you using?