Not Receiving Emails from some Telecom Xtra Accounts

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imranali

3 posts

Wannabe Geek

#104647 19-Jun-2012 13:56

Hi

We are having some issues receiving emails some xtra accounts. Below is the error message from 2 different delivery failures:

Remote host said: 554 5.7.1 Message (34005-06530) appears to be unsolicited - totalscore for 98.139.44.178 (516) higher than PenaltyExtreme (500) [BODY]

and

5.7.1 Message (33964-15131) appears to be unsolicited - totalscore for 210.54.141.245 (514) higher than PenaltyExtreme (500)

and

5.7.1 Message (33964-15131) appears to be unsolicited - totalscore for 210.54.141.244 (514) higher than PenaltyExtreme (500)

My mail server provider (which is not Xtra or Telecom) says that the IP addresses from xtra has been blacklisted (not by them) and Telecom needs to get it cleared. Telecom on the other hand is denying this. I do not know if anyone else is having similar issues but i cannot receive emails from many xtra emails.

If there is any solution out there please can anyone let me know.

Thanks
Imran

Zeon

3916 posts

Uber Geek

Trusted

#643203 19-Jun-2012 14:24

Yup it looks like Telecom has been blacklisted for more than a month now. Numerous threads around discussing it and its even been in the news.

Not much you can do but maybe ask your mail provider to change a setting which puts suspected spam into junk email rather than straight off denying it?

Speedtest 2019-10-14

imranali

3 posts

Wannabe Geek

#643237 19-Jun-2012 15:11

Hi Zeon

Thank you for the reply. I hope this is resolved soon as I believe there are so many people affected.

Rgds
Imran

Oldhat

180 posts

Master Geek

Lifetime subscriber

#643542 20-Jun-2012 00:36

Perhaps they are using smtp.xtra.co.nz? If so they might be better off using send.xtra.co.nz

LennonNZ

2459 posts

Uber Geek

ID Verified

Trusted

#643555 20-Jun-2012 05:17

Has your mail provider given you any more information regarding what blacklist 210.54.141.245 is on? and what makes the "score" go above 500 for them to reject.

Checking
http://www.anti-abuse.org/multi-rbl-check-results/?host=210.54.141.245
http://www.anti-abuse.org/multi-rbl-check-results/?host=210.54.141.244

its not or any of the main ones at all and the 1st is on backscatter only but as (it seems) your mail provider uses a score type system (higher the score the more spammy it is). being on 1 shouldn't put it over normaly.

qraider

374 posts

Ultimate Geek

#643715 20-Jun-2012 12:02

LennonNZ: Has your mail provider given you any more information regarding what blacklist 210.54.141.245 is on? and what makes the "score" go above 500 for them to reject.uses a score type system (higher the score the more spammy it is). being on 1 shouldn't put it over normaly.

^ This

It's hard to correct something when no information is given.

What blacklist is your email provider / ISP using?
Without that information Telecom can't remove their IP's

Current Phone:
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Twitter: qraider

imranali

3 posts

Wannabe Geek

#643788 20-Jun-2012 13:37

My mail service provider used multirbl[dot]valli[dot]org to show me the black list.

Telecom just sent me an email asking to try sending and receiving emails and if errors still continue then provide them with new headers from delivery failure emails.

Well after requesting, some of my customers on xtra to sent me emails successfully. Not sure what fixed the issue. I have asked Telecom to tell me what they did to fix the issue and if they do come back to me, I will post it here.

PS: I sent the headers provided above to Telecom as well.

Rgds

Imran