Telecom UFB launch 28th March, 2013

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom UFB launch 28th March, 2013

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#788177 27-Mar-2013 18:42

Well I stand corrected as I now see new data caps 500Gb for $129, Much better.

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Damager

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#788182 27-Mar-2013 18:57

Plans seem reasonable.. Now to wait until 2016....

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jackfry

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#788186 27-Mar-2013 19:22

chevrolux: $95 is a great price for the entry level plan. I can't believe the attitude of some people on this thread...

I can't help but feel your missing a point here, if you look at all of the other ISP's that are offering UFB, some of which are significantly smaller than Telecom are offering far cheaper and better plans than this. They are also including special add-ons like Snap!, they have Unmetered usage overnight as well as zero rated data to iSky and other sites. Then take a look at Orcon they have an Unlimited Data pack (afaik the speed is decent) for $99!

Telecom just seemed to have missed the boat not offering anything 'special' or competitive which I was expecting from them being the biggest Telco in NZ.

Again my opinion, some people may just look at it as quality over quantity.

freitasm

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#788187 27-Mar-2013 19:25

jackfry: Again my opinion, some people may just look at it as quality over quantity.

Telecom doesn't have to offer anything special. The basic service is what will sell to the masses. The majority of Internet users wouldn't care less for unlimited nights, unrated Sky, etc... Some won't even know how this would help them.

A vocal minority screams for these features. As you said, other ISPs offer these so they are probably headed that way.

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SightUnseen

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#788189 27-Mar-2013 19:27

jackfry:
chevrolux: $95 is a great price for the entry level plan. I can't believe the attitude of some people on this thread...

I can't help but feel your missing a point here, if you look at all of the other ISP's that are offering UFB, some of which are significantly smaller than Telecom are offering far cheaper and better plans than this. They are also including special add-ons like Snap!, they have Unmetered usage overnight as well as zero rated data to iSky and other sites. Then take a look at Orcon they have an Unlimited Data pack (afaik the speed is decent) for $99!

Telecom just seemed to have missed the boat not offering anything 'special' or competitive which I was expecting from them being the biggest Telco in NZ.

Again my opinion, some people may just look at it as quality over quantity.

Why would you expect the incumbent to offer anything special or competitive? Telecom are the incumbent, and a good portion of their customer base are with them because they simply don't know any better. They'll get a large number on UFB simply because they are Telecom.

We have more issues with Telecom broadband customers than from any other ISP (although TelstraClear do give them a run for their money at times) and time and time again when we suggest alternatives often the thought hasn't even entered their head.

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NonprayingMantis

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#788195 27-Mar-2013 19:35

SightUnseen:
jackfry:
chevrolux: $95 is a great price for the entry level plan. I can't believe the attitude of some people on this thread...

I can't help but feel your missing a point here, if you look at all of the other ISP's that are offering UFB, some of which are significantly smaller than Telecom are offering far cheaper and better plans than this. They are also including special add-ons like Snap!, they have Unmetered usage overnight as well as zero rated data to iSky and other sites. Then take a look at Orcon they have an Unlimited Data pack (afaik the speed is decent) for $99!

Telecom just seemed to have missed the boat not offering anything 'special' or competitive which I was expecting from them being the biggest Telco in NZ.

Again my opinion, some people may just look at it as quality over quantity.

Why would you expect the incumbent to offer anything special or competitive? Telecom are the incumbent, and a good portion of their customer base are with them because they simply don't know any better. They'll get a large number on UFB simply because they are Telecom.

We have more issues with Telecom broadband customers than from any other ISP (although TelstraClear do give them a run for their money at times) and time and time again when we suggest alternatives often the thought hasn't even entered their head.

Who is 'we'

And bear in mind that given telecom have around 50% market sure and the next biggest (up until recently) was telstraclear with less than half that, it would be totally normally to expect more complaints about telecom than any other ISP.

eta: deleted, sorry wrong person.

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#788199 27-Mar-2013 19:39

We have more issues with Telecom broadband customers than from any other ISP (although TelstraClear do give them a run for their money at times) and time and time again when we suggest alternatives often the thought hasn't even entered their head.

Dont think I can agree with that, if your talking Yahoo issues, maybe, but as an ISP and the performance/quality of access for customers to the internet, I cannot agree.

Cyril

Handle9

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#788201 27-Mar-2013 19:47

I do find the level of vitriol in this thread a bit weird, particularly from people expecting unlimited data caps. Fundamentally unlimited data caps rely on low users subsidising heavy users, which would raise the cost for lower bandwidth users who make up the majority of network users.

I also think that people expecting Telecom to fundamentally change their business model by removing data caps aren't thinking it through. The only change to Telecoms business with UFB is what Chorus charge them to connect users to their network. Fundamentally the business is still the same, the technology has no real impact on how they cost or charge customers connections.

And yes they are greedy money grubbing pr*cks. If they weren't they would be fundamentally failing in their fiduciary duty to their shareholders. Telecom isn't a charity, it's a business.

nickb800

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#788211 27-Mar-2013 20:08

Handle9:

And yes they are greedy money grubbing pr*cks. If they weren't they would be fundamentally failing in their fiduciary duty to their shareholders. Telecom isn't a charity, it's a business.

This.

Everyone loves to hate on corporates, but if you have a Kiwisaver account or another super scheme, there's every chance you own part of Telecom yourself, and it is their prudent decisions that are helping your retirement

kornflake

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#788212 27-Mar-2013 20:12

funny, the media made out ufb was going to be so cheap, at the outset.

SightUnseen

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#788215 27-Mar-2013 20:14

With risk of going off-topic, 'We' host/run a number of very busy websites.

Adjusted for marketshare, we see more caching, DNS and email connectivity issues with Telecom users, from average users to corporate and agency clients.

We understand this though, and understand that Telecom are the middle-of-the-road legacy incumbent that the majority use. Their plans are not surprising in the least - what is surprising is users here - who generally have better insight and experience of the telecommunications companies in New Zealand - are surprised they're not at the very pointy end of the price range, or offering huge data bundles.

Really, it's a simple case of nothing to see here folks, move along (including the fact that voice will still be provisioned over copper - the writing was definitely on the wall for that aspect).

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SightUnseen

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#788217 27-Mar-2013 20:16

kornflake: funny, the media made out ufb was going to be so cheap, at the outset.

Cheap as in cheaper than copper, or cheap as in cheap for the service received? Fibre is a better product than copper - as such, it will cost more for a better product.

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freitasm

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#788219 27-Mar-2013 20:18

SightUnseen: ...including the fact that voice will still be provisioned over copper - the writing was definitely on the wall for that aspect).

I think they probably looked at the deployment cost of a VoIP solution infrastructure plus the consumer installation cost (including "hey you will need a UPS if you don't want things dying when the lights go out) plus looking at the profile for their average customer and they decided going full VoIP would make it too costly for mass adoption.

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gustov

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#788220 27-Mar-2013 20:20

I think Telecom's announcement today is fantastic.

They had the opportunity to undercut the ISP's that already offer UFB, and they missed it. And that is great for competition.

I've had UFB for seven months and pay $89 per month for 100GB at a 30/10 speed with phone included. My "small" ISP still remains a good deal and I will continue to support them.

You have to wonder why Telecom took so long to come up with such an uncompetitive deal.

SightUnseen

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#788221 27-Mar-2013 20:20

freitasm:
SightUnseen: ...including the fact that voice will still be provisioned over copper - the writing was definitely on the wall for that aspect).

I think they probably looked at the deployment cost of a VoIP solution infrastructure plus the consumer installation cost (including "hey you will need a UPS if you don't want things dying when the lights go out) plus looking at the profile for their average customer and they decided going full VoIP would make it too costly for mass adoption.

Exactly. Considering the failure of a large project in this area previously Telecom simply considered the options and took the most prudent approach. Again; not surprising in the least for them.

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