XT Network down (outage 14 DEC 2009)?

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147 posts

Master Geek

#282461 14-Dec-2009 20:22

I am in Wairoa in Northern Hawkes Bay and still unable to connect with my new T-stick (currently online with the old CDMA one). My XT E71 is working but not the T-stick.

Anyone else?

munchkin

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#282462 14-Dec-2009 20:24

I suggest that you start a different thread for that issue, nix. :-)

ir1141

74 posts

Master Geek

#282542 15-Dec-2009 08:31

looks like the customers might get something after all ... http://www.stuff.co.nz/technology/3160496/100-000-to-get-redress-after-Telecom-XT-outage

sbiddle

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#282545 15-Dec-2009 08:49

Compensation is a very difficult thing when people are affected in different ways.

You could argue that a 15yr old who's only loss was the inability to fire of 300 meaningless SMS's in a day suffered no consequential losses. For them a refund of $20 would be great because it's their SMS plan paid for for nearly 2 months.

For a customer who lost business, lost telemetry data or was simply unable to make calls or receive calls from customers the costs area far greater. If you're somebody who's self employed for exampled (such as a painter) and received no calls for the day whereas you might receive say 5 for the day then a $20 credit may be seen as an absolute insult if you've potentially lost business which would outweight those losses.

There is one question I meant to ask yesterday - is it possible for Telecom operators to manually action diverts on the XT network? Could somebody who's phone was dead ring and get the number redirected to another number?

NealR

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#282547 15-Dec-2009 08:54

Steve, diversions to fixed and other mobile numbers was quite common yesterday.

The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

Felix

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#282565 15-Dec-2009 09:57

zonky:
Felix:

CDMA was a better technology than anything else available at the time. Granted the CDMA camp didn't have the marketing / cool devices etc but no one could have predicted which technology would win (though many claim they did now).

Matter of opinion i guess, but CDMA was always going to be hampered by the relative slow growth in North America of the mobile phones market at the time- some would say mainly due to the american pricing model (paying to recieve calls). GSM , logically being dominated by European manafactueres, were already experencing much quicker growth/penetration rates- you didn't need to be much of a soothsayer to see that GSM phones were where the rapid growth was and were going to compete to define the way people used mobile networks

Got any evidence of

1) "CDMA was always going to be hampered by the relative slow growth in North America of the mobile phones market at the time"

2) "mainly due to the american pricing model (paying to recieve calls)"

You could be a tech writer for the NBR mate ;-)

yuxek

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Master Geek
Inactive user

#282716 15-Dec-2009 14:38

so what did your XT telecom phones say yesterday? Did your screen just say "no service"? And when the network was fixed did you have to restart your phone or did your phone just start working again?

Sharesies

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Mutly

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Master Geek

#282724 15-Dec-2009 14:55

yuxek: so what did your XT telecom phones say yesterday? Did your screen just say "no service"? And when the network was fixed did you have to restart your phone or did your phone just start working again?

I just had 'no service' message. When the network came up I knew by the flood of txts from problem servers... I reather liked it more when it wasn't working.

I can't brain today. I have the dumb.

Spuddy

47 posts

Geek

#282729 15-Dec-2009 15:00

Mine said Limited Service....which really means nada

ATinyChipmunk

138 posts

Master Geek

#282739 15-Dec-2009 15:24

mine said no service (iphone tho..)

naggyman

697 posts

Ultimate Geek

#282750 15-Dec-2009 15:49

Mine flicked between limited service and no service. My phone was off most of the day (at it was with my teacher) so I don't know what happened then.

Morgan French-Stagg

morgan.french.net.nz

freitasm

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#282760 15-Dec-2009 16:06

This is the compensation from Telecom:

Telecom is recognising the inconvenience many of its XT customers suffered earlier this week by crediting a day?s mobile usage, as well as providing all XT customers with a free weekend of calling to catch up with friends and family in the lead-up to Christmas.

?We deeply regret the inconvenience caused to XT customers by this Monday?s prolonged outage on the network from Taupo southwards,? said Telecom CEO Paul Reynolds.

?Because XT customers from Taupo south couldn?t use their mobiles for much of Monday 14 December, we will give them a Monday back by crediting their account for all of their mobile charges on the previous Monday, 7 December.

?On top of that, all calls made by XT customers to Telecom landlines and Telecom mobiles this weekend, from midnight on Friday 18 December until midnight on Sunday 20 December, will be free of charge.

Customers do not need to contact Telecom to receive these credits. They will be applied automatically.

?Although we suffered a set-back this week, I believe XT to be the best mobile network choice for New Zealand and New Zealanders,? Dr Reynolds said.

Further details will be made available on our website, www.telecom.co.nz, overnight.