Anyone else having issues with spam showing up in the Xtra Webmail inbox?

Forums › Spark New Zealand (including Skinny and BigPipe) › Anyone else having issues with spam showing up in the Xtra Webmail inbox?

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63 posts

Master Geek

#2031921 8-Jun-2018 09:44

Whittakers, huh? Just like the lady of the house, made here in Porirua.....

I've seen one of the Edmonds emails, still waiting for the others. (And yes, I've seen the long demolished Edmonds building that used to be pictured on their cookbook. It was a long time ago.......)

eracode

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#2032176 8-Jun-2018 14:34

Just received one from ‘TipTop’. However have noticed that over the past few days some are being automatically directed to the Spam folder - wasn’t happening until recently.

Sometimes I just sit and think. Other times I just sit.

kinginvercargill

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#2032353 8-Jun-2018 21:08

Oh the irony..... I was having a chat with Spark 's Online Chat on their website and afterwards the Chat Transcript got sent to the Spam Folder 😂😂😂

eracode

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#2033780 11-Jun-2018 18:14

These spam emails that appears to be from legit NZ companies - Briscoes, Mitre 10, Whitaker’s, etc - has anyone seen some that appear to be from IRD?

I have received some that look fairly convincing but TBH I’m not sure if they’re really from IRD - but obviously haven’t actioned in any way.

Sometimes I just sit and think. Other times I just sit.

PolicyGuy

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#2033832 11-Jun-2018 18:20

eracode: These spam emails that appears to be from legit NZ companies - Briscoes, Mitre 10, Whitaker’s, etc - has anyone seen some that appear to be from IRD?

I have received some that look fairly convincing but TBH I’m not sure if they’re really from IRD - but obviously haven’t actioned in any way.

I got a real IRD email today, it is a straight text-only message telling me to check my 'myIR' account.

It includes the very good advice:
"Please protect yourself against online fraud.
Never follow a link from an email to log onto myIR. Always log in from ird.govt.nz or type in the full web address."
[emphasis added]

eracode

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#2033833 11-Jun-2018 18:23

Yes - thanks - I got that one today too and thought it was genuine.

However I’ve had one or two in the past few weeks that I was not sure about - but they’ve gone now and I can’t go back to re-examine them.

Sometimes I just sit and think. Other times I just sit.

Oblivian

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#2034620 12-Jun-2018 20:54

Must have been too hard to find it.

Removed from hamburger menu, now just 'spam' as part of the reading pane

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GEOMAX

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Ultimate Geek

#2036101 13-Jun-2018 18:56

looks like some progress..

today I have received 3 spam only caught by filters

briscoes

herpes help

trademe

country code made have help but acess to filters has disappeared again.

GEOMAX

450 posts

Ultimate Geek

#2036108 13-Jun-2018 19:21

oops.. back again.

the most effect filter seems to be

headers contain Return-Path

contains profitlimited.me

sounds so simple that why is Spark/xtra not using it after 6 months of spam?

BlakJak

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#2036400 14-Jun-2018 10:44

GEOMAX:
oops.. back again.

the most effect filter seems to be

headers contain Return-Path

contains profitlimited.me

sounds so simple that why is Spark/xtra not using it after 6 months of spam?

Have you asked them about it?

No signature to see here, move along...

GEOMAX

450 posts

Ultimate Geek

#2036567 14-Jun-2018 15:28

BlakJak:
GEOMAX:

oops.. back again.

the most effect filter seems to be

headers contain Return-Path

contains profitlimited.me

sounds so simple that why is Spark/xtra not using it after 6 months of spam?

Have you asked them about it?

see earlier replies. Note the report today of 1900 spark employees have to sign new contracts or leave plus outsourced work being brought back in house etc. Watch this space?

I see my prediction yesterday was right but Air New Zealand spam was caught by headers Received profitlimited.me

BlakJak

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#2036571 14-Jun-2018 15:37

GEOMAX:
BlakJak:
GEOMAX:

oops.. back again.

the most effect filter seems to be

headers contain Return-Path

contains profitlimited.me

sounds so simple that why is Spark/xtra not using it after 6 months of spam?

Have you asked them about it?

see earlier replies. Note the report today of 1900 spark employees have to sign new contracts or leave plus outsourced work being brought back in house etc. Watch this space?

I see my prediction yesterday was right but Air New Zealand spam was caught by headers Received profitlimited.me

Whilst the employment situation is probably of note to the employees affected I don't think it'll have much to do with their antispam service!

If Air New Zealand are legitimately sending out email using the service you mention, I doubt any platform-wide filter would be feasible as any rules they apply are of course platform-wide, and not limited to your own inbox, where you can filter all you like without impacting on anyone else.

So keep reporting your false-negatives, and they'll continue to tune their filters and signatures. But coarse filters that work for you in particular are clearly not often going to be useful platform-wide.

No signature to see here, move along...

GEOMAX

450 posts

Ultimate Geek

#2038394 15-Jun-2018 17:07

Whilst the employment situation is probably of note to the employees affected I don't think it'll have much to do with their antispam service!

Read this news item and ask someone in the Health Dept or Boards !

https://www.stuff.co.nz/business/industries/104715701/spark-gets-heavy-about-agile

nunz

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#2038709 16-Jun-2018 15:49

eracode: These spam emails that appears to be from legit NZ companies - Briscoes, Mitre 10, Whitaker’s, etc - has anyone seen some that appear to be from IRD?

I have received some that look fairly convincing but TBH I’m not sure if they’re really from IRD - but obviously haven’t actioned in any way.

Was at a clients yesterday. Lots of genuine mail from genuine NZ companies and genuine mailing lists in the spam folder.

Air NZ Book A Set, Wine Lists, Trademe (legit), Grab One and a few others. All legit (i checked the links by hand). It seems the filters are hitting Nz businesses very very hard. I am seeing it happen to my clients and myself - and we have proper SPF, DMARC, Reverse IP, known fixed IP, high trust scores etc. Not in any black lists.

Freshbooks.com - most emails from there end up in the spam bin - which makes running an online accounting / invoicing package via them hard.

GEOMAX

450 posts

Ultimate Geek

#2038812 16-Jun-2018 19:51

nunz:

eracode: These spam emails that appears to be from legit NZ companies - Briscoes, Mitre 10, Whitaker’s, etc - has anyone seen some that appear to be from IRD?

I have received some that look fairly convincing but TBH I’m not sure if they’re really from IRD - but obviously haven’t actioned in any way.

Was at a clients yesterday. Lots of genuine mail from genuine NZ companies and genuine mailing lists in the spam folder.

Air NZ Book A Set, Wine Lists, Trademe (legit), Grab One and a few others. All legit (i checked the links by hand). It seems the filters are hitting Nz businesses very very hard. I am seeing it happen to my clients and myself - and we have proper SPF, DMARC, Reverse IP, known fixed IP, high trust scores etc. Not in any black lists.

Freshbooks.com - most emails from there end up in the spam bin - which makes running an online accounting / invoicing package via them hard.

I thought spark had fixed it or the spammer had decided to leave me alone.

but looking.. Air NZ book a seat has not appeared in my spam. Normally this can be identified by the ID in the headers from address in the bit before the .nz etc. Can you supply plus the date? the last ANZ I received was two days ago.

Trademe headers from address spam stopped about a week ago but always had a country code other than .NZ

freshbook.com is all news to me. Could not find anything in google. Can you confirm info is from xtra web mail site and you are on windows 10 and your email client?

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