I was following the EE forum in the UK when they launched, I guess we will be like them, the only saving grace was that the second shipment came in the following day and the next, so people had the majority of their orders filled withing a week of launch.
Would be nice if Spark came to the party with a wee sweetener like a credit on our accounts, oh I jest........
- Out to order 2 x iPhone 6+ Gold 128GB (Wife and I). - Understood a pre-order as a way of being one of the first (hell yeah - I'm keen as and willing to show my interest now! , RIGHT HERE!, YUUUUP!). Order complete at 12:30am. - Couldn't do Amex due to some Spark hurdle when ordering so placed 2 single orders for the $39 Open Plan, Full Payment on first bill (Wife and Son are on $39 Open anyway so no drama). - Got email confirmations for both orders (Yay - Wife will be over the moon, she may even get a little frisky! ). - Transferred the cash to cover the purchase of both phones to our Spark account (give lesson to Son about paying for things outright and avoiding debt). - Then Spark email about restricting pre orders, trying to push us into 24 months interest free otherwise won't be in place for a pre-order (what the hell?). - I ask if they could please credit the money we'd paid for both phones and we would order elsewhere (from 2 phones to 0 phones = no frisky Wife). - Spark email saying they can do 1 phone (less than ideal but thinking of Frisky Wife). - I advised Spark that we wished for both phones but if they can only provide 1 phone then do so and please credit the other so we can order elsewhere. - Spark then email saying they're taking second orders so they will order our second phone (sounded to me like their chance to avoid issuing a credit). - Spark emailed the emails containing the text: "If your pre-order is completed by 24 September we will dispatch your iPhone so it arrives as close to launch (26 September) as possible" (I did, so I'm thinking, frisky Wife on launch day). - I email the world saying I LOVE Spark again after a LOVE, HATE battle to spend just shy of $3,000 with them. - Launch day comes and no sign of any phone (Dam My Eyes !! - I stayed up after midnight for a pre-order for nothing = no frisky Wife, instead a freaky Wife loading me up with chores). - Becomes obvious there was no benefit in pre-ordering as no phone on launch day yet people are walking out of physical stores with them. - Spark email about a fast boat and I'm hearing people may have been told they are getting theirs "the week after next" (nothing fast about that). - I'm now wondering if there is any profit in an iPhone sale (let's say 10%), I should cancel my order with Spark and give the business (up to $289) to the new iPhone player - 2Degrees, I'm sure they'd love to add another 2 phones to their sales count.
Aquarius: Bit gutted really, lets run through this again:
- Out to order 2 x iPhone 6+ Gold 128GB (Wife and I). - Understood a pre-order as a way of being one of the first (hell yeah - I'm keen as and willing to show my interest now! , RIGHT HERE!, YUUUUP!). Order complete at 12:30am. - Couldn't do Amex due to some Spark hurdle when ordering so placed 2 single orders for the $39 Open Plan, Full Payment on first bill (Wife and Son are on $39 Open anyway so no drama). - Got email confirmations for both orders (Yay - Wife will be over the moon, she may even get a little frisky! ). - Transferred the cash to cover the purchase of both phones to our Spark account (give lesson to Son about paying for things outright and avoiding debt). - Then Spark email about restricting pre orders, trying to push us into 24 months interest free otherwise won't be in place for a pre-order (what the hell?). - I ask if they could please credit the money we'd paid for both phones and we would order elsewhere (from 2 phones to 0 phones = no frisky Wife). - Spark email saying they can do 1 phone (less than ideal but thinking of Frisky Wife). - I advised Spark that we wished for both phones but if they can only provide 1 phone then do so and please credit the other so we can order elsewhere. - Spark then email saying they're taking second orders so they will order our second phone (sounded to me like their chance to avoid issuing a credit). - Spark emailed the emails containing the text: "If your pre-order is completed by 24 September we will dispatch your iPhone so it arrives as close to launch (26 September) as possible" (I did, so I'm thinking, frisky Wife on launch day). - I email the world saying I LOVE Spark again after a LOVE, HATE battle to spend just shy of $3,000 with them. - Launch day comes and no sign of any phone (Dam My Eyes !! - I stayed up after midnight for a pre-order for nothing = no frisky Wife, instead a freaky Wife loading me up with chores). - Becomes obvious there was no benefit in pre-ordering as no phone on launch day yet people are walking out of physical stores with them. - Spark email about a fast boat and I'm hearing people may have been told they are getting theirs "the week after next" (nothing fast about that). - I'm now wondering if there is any profit in an iPhone sale (let's say 10%), I should cancel my order with Spark and give the business (up to $289) to the new iPhone player - 2Degrees, I'm sure they'd love to add another 2 phones to their sales count.
I am sorry to hear about your experience, exactly the same story happened to me.
I will NEVER PREORDER FROM SPARK AGAIN IN MY LIFE
I ended up ordering from the Apple store when it came live at 11am. dispatches in 5-7 days, and can buy without the plan.
I asked the question on Twitter, will the next shipment be sent only to the pre orders or into stores as well, ie will we be in the same mess again? Again the answer was skirted with, Pre Orders will be top priority, not We will be filling all pre orders and any excess stock sent to the stores. No straight answers, well groomed answers that actually avoid the question.
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The question I want to know is when can I get it the iPhone 6 Plus 128GB on a open plan that takes advantage of the 24 months interest free - I'm as keep as mustard to get hold of one but the online shop is currently only allowing contract customers to buy it. Am I able to walk into a store and get it on 24 months interest free or is the restriction both online and offline/physical stores?
"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"
No doubt there have been supply issues but this has been a COMPLETE FAIL from Spark due to the lack of communication with their customers. It appears there are a lot of folk that have no Idea at what stage their order is at or if they will even receive a phone in the next week.
This is not yet at the "Vodafone iPhone 4 launch fail" but there are definitely lessons to be learnt.
Spark Twitter is saying that unless you haven't been contacted by phone, your preorder is going to be delivered in a few days. And i think most of us were only sent that stupid "your iPhone is in a boat" email.
Some light at the end of the tunnel... hopefully spark doesnt kill the hope AGAIN.
- Got my order confirmation email 12:08AM 19 Sept - Didn't get phone allocated on 26 Sept
- Received this email which vaguely states that the phone should be coming in very quickly - after all it's on a plane.
- This morning I received a DM on twitter telling me realistically I should be looking at 2 weeks or more before I get the phone.
I really hope this CSR on twitter is wrong, otherwise preordering from Spark would've been slower than ordering from Apple on the date they opened the online ordering.
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