Telecom 4G launch 12 Nov 2013

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom 4G launch 12 Nov 2013

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222 posts

Master Geek
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#931439 12-Nov-2013 13:59

timbosan: Telecom reps - I have had a 4G SIM since last week however both times I tried to use it, It gives an error on the phone "SIM not provisioned" - how do I get this fixed?

You need to call to have the SIM turned on. Right now its just a blank SIM :P

UncleArk

110 posts

Master Geek
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#931629 12-Nov-2013 17:23

Silly question but it's bugging me!

I have 4G up and running on my iPhone 5 now and I notice that under Settings ---> Cellular it says "enable 4G". I am sure that this used to say "Enable LTE" or am I just imagining that?

Was this something that changed with the recent carrier update?

code15

201 posts

Master Geek
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#931647 12-Nov-2013 17:43

UncleArk: Silly question but it's bugging me!

I have 4G up and running on my iPhone 5 now and I notice that under Settings ---> Cellular it says "enable 4G". I am sure that this used to say "Enable LTE" or am I just imagining that?

Was this something that changed with the recent carrier update?

Yep, carriers choose whether they want LTE branded as LTE or 4G. In the states, AT&T even brand HSPA+ as 4G.

Behodar

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#931650 12-Nov-2013 17:45

code15: In the states, AT&T even brand HSPA+ as 4G.

And it's chosen by the network that you're connected to, not the one that you're a customer of. I was just over there and my iPhone, with Telecom SIM, was saying 4G when roaming on AT&T.

JonoNZ

274 posts

Ultimate Geek
+1 received by user: 43

#931677 12-Nov-2013 18:52

UncleArk: Silly question but it's bugging me!

I have 4G up and running on my iPhone 5 now and I notice that under Settings ---> Cellular it says "enable 4G". I am sure that this used to say "Enable LTE" or am I just imagining that?

Was this something that changed with the recent carrier update?

The carrier settings must be different for the iPad too, my iPhone 5s says "4G", but my iPad Air says "LTE".

andrewcnz

965 posts

Ultimate Geek
+1 received by user: 73

#931679 12-Nov-2013 19:03

4G coverage in Christchurch way to spotty. Got a great speedtest in Ferry Road. But work needed to get a decent level of signal around city. I guess its a work in progress..

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theRocknRolla

46 posts

Geek
+1 received by user: 1

#931709 12-Nov-2013 20:39

Pretty impressed with speeds in Auckland on my Xperia Z1.

Check out my blog @ http://www.theAnushka.net

Dingbatt

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#931726 12-Nov-2013 21:19

Still no firmware update for HTC One. So no 4G :-(
Equates to an epic fail in my book.
And it only gets worse when Telecom send you a text saying that 4G is live and all I have to do is restart my phone. Still I shouldn't expect any better when their original setup page for getting a 4G sim had the HTC One X (not 4 g) instead of the One.
Anyone from the Telecom online team care to comment on when HTC are going to push out the Telecom approved update? And why it wasn't done a month ago?

“We’ve arranged a society based on science and technology, in which nobody understands anything about science technology. Carl Sagan 1996

cincshell

4 posts

Wannabe Geek

#931744 12-Nov-2013 21:59

Failed registering my xperia Z onto LTE network, always had the message saying 'network with limited service found'

Anybody having the same problem?

All settings and upgrade seem to be right.

gajan

306 posts

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Spark NZ

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#931747 12-Nov-2013 22:04

Dingbatt: Still no firmware update for HTC One. So no 4G :-(
Equates to an epic fail in my book.
And it only gets worse when Telecom send you a text saying that 4G is live and all I have to do is restart my phone. Still I shouldn't expect any better when their original setup page for getting a 4G sim had the HTC One X (not 4 g) instead of the One.
Anyone from the Telecom online team care to comment on when HTC are going to push out the Telecom approved update? And why it wasn't done a month ago?

We are still working with HTC on their OTA updates required to support the Telecom 4G network. Both we and HTC need to be assured that customer experience won't be compromised with the update, and hence our rigorous testing process (which started many many months ago).

I can assure you this is getting a lot of focus to ensure our HTC One owners will get their 4G capability enabled on their devices, as soon as possible. As soon as I have more information on an ETA this I will post here.

My comments and remarks are not necessarily of my employer.

gajan

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Ultimate Geek
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Spark NZ

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#931748 12-Nov-2013 22:09

cincshell: Failed registering my xperia Z onto LTE network, always had the message saying 'network with limited service found'

Anybody having the same problem?

All settings and upgrade seem to be right.

Doesn't sound right - can you confirm that you can register correctly when the phone is WCDMA only, and that you are running standard telecom firmware? you may need to call in to get your SIM profile checked over to make sure you've been activated correctly. If your still having issues tomorrow PM me and I'll take a look.

My comments and remarks are not necessarily of my employer.

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Dingbatt

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#931767 12-Nov-2013 22:45

gajan:
Dingbatt: Still no firmware update for HTC One. So no 4G :-(
Equates to an epic fail in my book.
And it only gets worse when Telecom send you a text saying that 4G is live and all I have to do is restart my phone. Still I shouldn't expect any better when their original setup page for getting a 4G sim had the HTC One X (not 4 g) instead of the One.
Anyone from the Telecom online team care to comment on when HTC are going to push out the Telecom approved update? And why it wasn't done a month ago?

We are still working with HTC on their OTA updates required to support the Telecom 4G network. Both we and HTC need to be assured that customer experience won't be compromised with the update, and hence our rigorous testing process (which started many many months ago).

I can assure you this is getting a lot of focus to ensure our HTC One owners will get their 4G capability enabled on their devices, as soon as possible. As soon as I have more information on an ETA this I will post here.

Thank you gajan for breaking cover and admitting that the Telecom branded One is not 4G capable at the moment.

The 'customer experience' line wears a little thin when it is trotted out time and again to explain massive delays in pushing out updated software. Especially when all you are doing is activating a piece hardware that was hobbled initially. There is no 'customer experience', beyond being able to select Auto GSM/WCDMA/LTE in the Mobile Settings menu.
Unless the 4G activation is being rolled out with the imminent release of Android 4.3 for the HTC One, that might worth the wait. I'm afraid I'm back to telling people I advise on tech matters not to buy Telecom branded HTC phones.
I would be interested to hear from anybody who is using a Telecom 4G sim in a generic rommed One and how their 'customer experience' has been affected.

However I must reiterate that I am grateful that you (gajan) have provided some information. Albeit not the news I was hoping for.

edit: Having just reread your post are you saying there is actually a problem with the One operating on your network? That would be a bit embarrassing for an award winning international handset....

“We’ve arranged a society based on science and technology, in which nobody understands anything about science technology. Carl Sagan 1996

cincshell

4 posts

Wannabe Geek

#931769 12-Nov-2013 22:53

gajan:
cincshell: Failed registering my xperia Z onto LTE network, always had the message saying 'network with limited service found'

Anybody having the same problem?

All settings and upgrade seem to be right.

Doesn't sound right - can you confirm that you can register correctly when the phone is WCDMA only, and that you are running standard telecom firmware? you may need to call in to get your SIM profile checked over to make sure you've been activated correctly. If your still having issues tomorrow PM me and I'll take a look.

Thanks, the 4g can`t register onto WCDMA either. Will pop into store tomorrow.

ajobbins

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#931771 12-Nov-2013 22:56

Dingbatt: There is no 'customer experience', beyond being able to select Auto GSM/WCDMA/LTE in the Mobile Settings menu.

Absolutely correct. There is NO TECHNICAL REASON to disable this in firmware. It's done for commercial reasons, and commercial reasons only.

I've gone to a Nexus 5. Carrier devices and firmware are a joke. Even my last phone (Galaxy S3) was an un carrier branded version and it worked 100% fine on a number of networks.

Twitter: ajobbins

Wade

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#931773 12-Nov-2013 22:58

@ Dingbatt - My telecom sourced One is working just fine on Telecom 4G, albeit because i have a non carrier branded rom but be clear the problem is limited to Telecom sourced One's running Telecom branded firmware, pretty much everyone else running a One is without problem

Having run so many unbranded roms over time I just can't buy into this argument that we need carrier branding

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