Broadband outage this morning 2012-12-11

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Chorus

#730127 11-Dec-2012 08:30

MackinNZ: Seems to be back now.

Yes, service is now gradually being restored nationwide. Calls to the Telecom Broadband Helpdesk have dropped off significantly, from 400+ waiting on hold a few minutes ago, down to around 100.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

hobsonlea

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#730130 11-Dec-2012 08:31

Working 4 me. Thx telecom ...

insane

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#730133 11-Dec-2012 08:39

My VDSL didn't drop, but apparently 300,000 or so DSL connections were affected. I guess this is why they have maintenance windows early in the morning.

GJB21

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#730134 11-Dec-2012 08:39

Back on now in Petone - wonder if Telecom will credit the excess charges on mobile broadband - its been the only way we could connect for the past couple of hours? The long wait on the helpdesk is a disincentive to even ask!

plambrechtsen

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#730141 11-Dec-2012 08:46

Service should be back for everyone now. If not reboot your router and try again.

tedzart

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#730142 11-Dec-2012 08:48

Back on in Foxton.

Wheelbarrow01

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#730143 11-Dec-2012 08:49

GJB21: Back on now in Petone - wonder if Telecom will credit the excess charges on mobile broadband - its been the only way we could connect for the past couple of hours? The long wait on the helpdesk is a disincentive to even ask!

As per Telecom's residential terms & conditions published on telecom.co.nz:

Transmitting dataThe copper telephone line into your home is designed principally for voice calls. If the line into your home is used for transmitting data to and from equipment such as computers connected to the Internet or home fax machines, we do not guarantee that this service will be trouble free. However will do our best to ensure any problems are fixed in a reasonable time frame. Please visit our website to see other products that may be more suitable to your needs.
Our ServicesWhenever we provide Services for you, or in connection with your Telecom account(s) ("Account") or any additional user account(s) which is established under your Telecom Account ("Sub-Accounts"), we will provide them with reasonable care and skill, begin providing the Services within a reasonable time of them being requested, and make all reasonable efforts to ensure our Services do everything we say they will. However, we do not represent or guarantee they will be:

interruption or fault free, or that any faults or errors will be able to be corrected;
available at any particular time or location;
available, or available without change, for any minimum period of time;
secure or private; and/or
free of viruses or other harmful features.

However, we will always try to restore any Service outage as soon as we reasonably can.

Exclusion of All Other LiabilityThe exclusion of liability set out in this clause applies for the benefit of these people:

us and every other Telecom company;
network operators we use or work with in connection with the provision of Services to you;
all officers, employees, contractors and agents of all the people listed above; and
anyone else any of the people listed above is responsible for.

To the extent permitted by law, none of these people or entities are liable to you, or will be required to pay or compensate you for or in respect of any loss or damage claimed or suffered by you resulting from anything any of them does or does not do, or delays in doing, in connection with Services provided to or for you, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for, and however liability arises or might arise if it were not for this clause.

No representationsExcept to the extent specifically stated in these Terms, or any applicable specific product terms or required by law, Telecom, and any of its related companies and its respective officers, employees, contractors, agents and suppliers, make no warranties, representations, or conditions relating to or in connection with the Services provided to you (whether express, implied or whenever arising) whether originating in statute, law, trade, custom or otherwise that would apply if it were not for this clause.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

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GJB21

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#730148 11-Dec-2012 08:55

Now there's a company run by lawyers more intent on protecting itself than its users.
And it was a business connection, not a residential connection that was affected - but I'm sure the same exclusions will be applied there.

freitasm

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Geekzone

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#730149 11-Dec-2012 08:55

milli: I'm furious. My internet went down approx 1.30 am. I immediately got on the phone to faults and was hold for 40mins without getting through. Does everyone at Telecom go home at night? I run a business with most of my clients in America so often work through the night. I can't believe that our national carrier doesn't monitor their systems 24hrs a day. I wake to find that the fault was only acknowledged at 6am, hours after the problem started. I have a launch today, if Telecom doesn't get this fixed ASAP I will be changing to a different provider. /rant

To be fair this didn't seem to be a Telecom problem, but Chorus. Other ISPs using Chorus were affected as well.

Wheelbarrow01

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Chorus

#730150 11-Dec-2012 08:58

GJB21: Now there's a company run by lawyers more intent on protecting itself than its users.
And it was a business connection, not a residential connection that was affected - but I'm sure the same exclusions will be applied there.

Broadband is not a guaranteed service. Never was. Never will be. Maybe you would be happier if we just made that one of our terms & conditions?

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

doozy

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#730152 11-Dec-2012 09:00

Wheelbarrow01:
GJB21: Now there's a company run by lawyers more intent on protecting itself than its users.
And it was a business connection, not a residential connection that was affected - but I'm sure the same exclusions will be applied there.

Broadband is not a guaranteed service. Never was. Never will be. Maybe you would be happier if we just made that one of our terms & conditions?

I'd be very careful there considering the ComCom has found on several occasions in favour of customers with regard to Telecom T's and C's, that being it is unreasonable to expect someone to read and understand all 20 something pages of them before joining. Exercise caution.

Tarawera Ultra 2015 done, bring on 2016

gehenna

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#730153 11-Dec-2012 09:04

Wheelbarrow01:

Broadband is not a guaranteed service. Never was. Never will be. Maybe you would be happier if we just made that one of our terms & conditions?

Wow are you authorised by Telecom to make such inflammatory remarks?

Wheelbarrow01

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Chorus

#730156 11-Dec-2012 09:05

gehenna:
Wheelbarrow01:

Broadband is not a guaranteed service. Never was. Never will be. Maybe you would be happier if we just made that one of our terms & conditions?

Wow are you authorised by Telecom to make such inflammatory remarks?

Please see my disclaimer.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

gehenna

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#730160 11-Dec-2012 09:12

Wheelbarrow01:
gehenna:
Wheelbarrow01:

Broadband is not a guaranteed service. Never was. Never will be. Maybe you would be happier if we just made that one of our terms & conditions?

Wow are you authorised by Telecom to make such inflammatory remarks?

Please see my disclaimer.

That might protect you in the normal course of events, but when you start talking about "if WE just made that one of OUR terms & conditions".....then you're commenting on behalf of Telecom.

Wheelbarrow01

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Chorus

#730162 11-Dec-2012 09:14

Wheelbarrow01:
gehenna:
Wheelbarrow01:

Broadband is not a guaranteed service. Never was. Never will be. Maybe you would be happier if we just made that one of our terms & conditions?

Wow are you authorised by Telecom to make such inflammatory remarks?

Please see my disclaimer.

I apologise if I have offended anyone with my remarks which were made of my own volition. I was merely suggesting that no service provider can guarantee broadband service 100% of the time, due to a multitude of factors some of which are outside of the ISP's control. But I imagine every ISP will always do their best to restore service as soon as possible, as Telecom (in partnership with Chorus) is attempting to do in this case.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

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