Telecom to launch Yahoo!Xtra Bubble - Free enhanced services to Xtra subscribers

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom to launch Yahoo!Xtra Bubble - Free enhanced services to Xtra subscribers

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1202 posts

Uber Geek

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#83038 20-Aug-2007 20:39

centaurianz: As an IT professional, I setup two Xtra mail accounts no problems.
I alsogot the 'SOAP' errors on sign-up, but justignored them.

I do concede thatJoe Averageis probably confused and frustrated with the migration process.

IMHO:
Yahoo!Xtra Pro Mail'beta' is probably best turned off at this time.
Click 'Switch Back' when you're logged into webmail.

Interesting, I got the SOAP errors, but couldn't just 'ignore' them as a IT Professional, because they blocked the Next button. (It errored on my secret question/answer) even though they fitted in the requirements.

After about 20 minutes of timeouts it finally worked.

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

layman

25 posts

Geek

#83042 20-Aug-2007 20:54

You know what would have been nice?????

Telecom could have spared a lot of pain and frustration by simply telling people about the changes that were required to get their email working.

Thanks to the previous posts, I changed my outlook settings for outgoing mail to send.xtra.co.nz and then also had to change the port to 465 to get outlook to send any email. I have been able to receive email throughout this whole debarcle, but haven't been able to send anything. As I said thanks to previous posters outlook now works just fine. I too spent a great deal of time on hold trying to get some tech support for this issue.

Thanks again for the help guys.

ictgeeknz

255 posts

Ultimate Geek

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#83043 20-Aug-2007 20:55

exportgoldman: Interesting, I got the SOAP errors, but couldn't just 'ignore' them as a IT Professional, because they blocked the Next button. (It errored on my secret question/answer) even though they fitted in the requirements.

Geez... talk about nit-picking.

exportgoldman

1202 posts

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#83047 20-Aug-2007 21:01

centaurianz:
exportgoldman: Interesting, I got the SOAP errors, but couldn't just 'ignore' them as a IT Professional, because they blocked the Next button. (It errored on my secret question/answer) even though they fitted in the requirements.

Geez... talk about nit-picking.

Not really nit picking, you implied that since you were a "IT Professional" somehow you had magical skills or knowledge that normal users didn't have which allowed you to bypass or fix the overloaded-erroring out web page.

Just pointing out that no matter who you were, or what level of IT skills you had, the pages were still generating errors which you could not bypass. You had to simply keep reloading and resubmitting the page until the web server didn't time out.

Or did I misunderstand you? Perhaps you are a IT Professional which works for Yahoo, and had a admin login?

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

ictgeeknz

255 posts

Ultimate Geek

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#83050 20-Aug-2007 21:11

exportgoldman: ...you implied that since you were a "IT Professional" somehow you had magical skills or knowledge that normal users didn't have...

That is correct.

My fellow colleagues will tell you that it is TRUE!
What's the matter? Do you not possess these powers too?

cokemaster

Exited
4930 posts

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Retired Mod

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Lifetime subscriber

#83051 20-Aug-2007 21:14

Of course, you know what they say about assumptions... @ exportgoldman

webhosting

Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!

exportgoldman

1202 posts

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#83052 20-Aug-2007 21:17

centaurianz:
exportgoldman: ...you implied that since you were a "IT Professional" somehow you had magical skills or knowledge that normal users didn't have...

That is correct. My fellow colleagues will tell you thatit isTRUE!
What's the matter?Do you not possess these powers too?

Okay I'll give you that. When people ask why I'm not embarassed to call myself a geek, I just tell them I get movies before they are @ the movies, and can read your e-mail while counting my money. :)

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

ictgeeknz

255 posts

Ultimate Geek

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#83055 20-Aug-2007 21:24

exportgoldman: Okay I'll give you that. When people ask why I'm not embarassed to call myself a geek, I just tell them I get movies before they are @ the movies, and can read your e-mail while counting my money. :)

LMAO! Thanks for a great new Sig!

ROAMER

3 posts

Wannabe Geek

#83070 20-Aug-2007 23:44

For what it's worth, I have not signed up for bubble, I can't see why I should, I never use the web mail option anyway.

I had problems with my pop3 though, no mail coming through and it didn't like my username/ password anymore.

As it were I used my xtr number with 01 at the end the (xtr1234501@xtra.co.nz) to affect the log in..(I have used this for years).
Well as it is now, the system no longer likes the 01, removed it and hey presto all is fine again :D

But I can see the frustration people have, and I for one did not receive anything at all about this upgrade.

exportgoldman

1202 posts

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#83075 21-Aug-2007 01:06

From http://xtra.co.nz/help/ @ 1AM

Issues

Service Announcement
We have recently identified a fault in our registration system and as a result the Yahoo!Xtra Bubble registration process is temporarily unavailable. We apologise for any inconvenience caused to you.

We are currently working to resolve the issue as soon as possible. We will be providing more information when it becomes available.

Looks like Xtra took the registration services offline to fix them, while NZ Sleeps so that in the morning, the 16,000 people which managed to log faults with Xtra, and god knows how many others can successfully register and get their e-mails.

Lets hope they are done by morning, otherwise New Zealand will be looking for someone to "trust someone to ask" the hard questions.

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

Bung

6505 posts

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Subscriber

#83080 21-Aug-2007 07:19

ROAMER:
For what it's worth, I have not signed up for bubble, I can't see why I should, I never use the web mail option anyway.

Even if you never use webmail for collecting messages it is where you manage your account. Sooner or later you'll be bubbled as Xtra have no other option.

BlueToothKiwi

282 posts

Ultimate Geek

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#83083 21-Aug-2007 08:27

This is probably a dead horse (OK - I am still having intermittent problems).

Look- I am not against progress - and I am sure as an XTRA customer, there is some advantage moving forward with the Yahoo-Xtra Bubble.

But for me the issues are simple:

(1) Communication about the change:

I expected to be told about the risk of outage. I did have two emails about it - but it did not make it clear about the outage nor the changes I have to make:
The Telecom email simply said, "There’ll be no change to your current Xtra email address or email aliases and we’ll take care of everything to ensure a seamless transition"

(2) Knowledge of the CSR:

On the weekend, the CSR first denied there was any problems. Then he told me there is a problem but it is restricted to Webmail users and that I should be able to check my mail without problems.

(3) Changes to Set up:

centaurianz, Despite your comments above, I dont think even an IT savy person would work out that when an email provider changes stuff, you dont expect them to change the ports of the SMTP and POP server (and change the SMTP server address).

When they say 'we’ll take care of everything to ensure a seamless transition', I expected them to mean it.

Tim

Tim M, Auckland
Blog: http://paddler.co.nz

Nightwyrm

588 posts

Ultimate Geek

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#83085 21-Aug-2007 08:42

I've been reading Joe Public stories in the mainstream media and a common theme seems to be that they weren't notified. I must have been one of the few to receive the email and hardcopy letter, but I have to admit that none of it mentioned a compulsory change in email configuration. Instead, the message focussed on announcing the great new product about to be offered. So before Telecom state they notified everyone sufficiently, perhaps they should review what level of detail was actually sent out.

On a side note, loved this comment...

NZ Herald Reader: I'm told by their man in Manila that there is no complaints department at Xtra or Telecom

You're kidding, right? That makes sound business sense.

Post-geek, opinionated mediaphile, and natural born cynic. Jack of all genres, master of none.

jim.cox

224 posts

Master Geek

#83088 21-Aug-2007 09:17

Well its sort of working for me now

I can at least use the new webmail component to view messages from here

And outlook does still work ok from home over dialup - and without needing any changes

But messages are being lost :(

I sent a number of messages to test various aliases, the servers, ports etc

At least two messages have gone astray - and no, they are not turning up in the spam filter

=mjc=
.

ictgeeknz

255 posts

Ultimate Geek

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#83090 21-Aug-2007 09:23

BlueToothKiwi:

centaurianz, Despite your comments above, I dont think even an IT savy person would work out that when an email provider changes stuff, you dont expect them to change the ports of the SMTP and POP server (and change the SMTP server address).

What is it they say in the hood?
"Don't hate the player, hate the game."

In my experience - I do expect that the mail client settings will most likely change if I'm changing mail server or provider. In this case, the service has been moved to Yahoo!

The POP and SMTP settings were clearly stated at the end of the sign-up process for Yahoo!Xtra Bubble.

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