Telecom Ultra VDSL Residential Plans

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25 posts

Geek

#865886 25-Jul-2013 13:51

AKLWestie:
nossi: Upgraded to VDSL today. everything working fine (ADSL speeds) with the Telecom connection when Chorus guy left around 11am, but things stopped working around midday and still not restored at 8pm despite a few calls to Telecom Helpdesk, thankfully we have dual connection to TelstraClear/Vodafone.

Try a hard reset / factory reset of the VDSL2 router. I was in a simular situation last week and a hard reset fixed the problem (I tried turning the router off, wait 60 seconds and turned it back on, but that didn't work).

Thanks, resetting modem to factory defaults a number of times didn't solve my challenges, modem continued to report vDSL connection with "broadband light" ON but would not authenticate so remained "internet light" OFF.

I understand Chorus changed my broadband port on Monday to one that supported vDSL, which in turn required Chorus and Telecom to update their records before authentication could occur on the new port. Everything came right on Wednesday ~48 hours after installation, with the "internet light" now ON, followed by text message "Your Telecom Broadband is now enabled. When you're ready, connect your modem..."

Have seen DLM-6 and DLM-4 thus far, results are from speedtest.telecom.co.nz
24-JUL-2013 09:00 - 21.36Mbps down, 8.38Mbps up, 73ms ping, DLM-6
25-JUL-2013 09:00 - 22.84Mbps down, 8.93Mbps up, 74ms ping, DLM-4

Bobdn

222 posts

Master Geek

#865962 25-Jul-2013 15:41

I just got a txt from Telecom to say that my Internet has been enabled and it works like a charm (I got VDSL installed yesterday afternoon). Using Telecom's speed test, for ADSL I got 12.42 down and 0.51 up. I'm now getting 31 down and 7 up which I think is fantastic.

Thanks everyone for your helpful comments. I must say Telecom and Chorus have been first class (I'm not employed by either) and those friendly folk manning the helpdesk in the Philippines do a very good job.

nickt1

28 posts

Geek

#865974 25-Jul-2013 15:52

hydroksyde:
nickt1:
michaelmurfy:
trig42: Thanks Michael, have replied to your PM.

Can you tell me what gear Telecom are using (CPE)? And it looks like a master splitter is mandatory - good!

http://www.telecom.co.nz/internet/ultrabroadband/ultravdsl/modem/

It's a Thompson TG589vn, they're pretty good routers.

Hi Mike, just ordered telecom VDSL and was wondering if is possible to turn the radio off on the router and use it as a modem only as I already have a decent router that has a lot of features I like (Belkin Playmax).
Sorry to bug you on your day off but the Philipinas in the call center didn't know what I was talking about!
Regards
Nick Taylor

Another option is to go to Technicolor Gateway - Setup my Technicolor Gateway and select "Bridge" rather than PPPoE (everything else just the default). Then set up PPPoE on your Belkin Playmax... That way you've got the public IP on your belkin router, only one layer of NAT...

Thanks Mike/Hydroskyde , got Telecom VDSL installed today Chorus guy was really good got it going straight away with a minimum of fuss and sorted my POTS out and re did all connections.
Bridged the Technicolor as suggested using the wizard and switched of the radio in the home network settings no worries.
Then changed the Belkin Playmax to PPPoe as suggested.
Getting 26Mmbps down and 10mbps up which the tech said should improve with tuning over the next week or so which I am pretty happy about.
Thanks Guys

trig42

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#865975 25-Jul-2013 15:54

Bobdn: I just got a txt from Telecom to say that my Internet has been enabled and it works like a charm (I got VDSL installed yesterday afternoon). Using Telecom's speed test, for ADSL I got 12.42 down and 0.51 up. I'm now getting 31 down and 7 up which I think is fantastic.

Thanks everyone for your helpful comments. I must say Telecom and Chorus have been first class (I'm not employed by either) and those friendly folk manning the helpdesk in the Philippines do a very good job.

Hey Bobdn, what are your attenuation figures, I get slightly bettwr than that ADSL figures, but Chorus will not install CDSL for me (attenuation was 17.5, now 15.5 after I called faults about noisy line). D/L 12.5-13mbps, upload: 0.90 mbps.

I know I am only 500m from the exchange (but do not know the route the cable takes to get here - it could be 600m)

getresults

99 posts

Master Geek

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#865978 25-Jul-2013 16:02

michaelmurfy: I guess this is another "Answer all the questions" post hah, but thanks guys for helping eachover out, I've been pretty busy at work and have a few personal projects on the go so haven't had too much time with Geekzone.

getresults:
Is there any way to look up the local cabinet based on address?
Is it unusual for my upstream attenuation to jump from 3.8 (ADSL2+) to 43.3 (VDSL)?
Thanks again!

Just wanted to say a huge thanks to Michael for looking into my connection. It turns out that while I'm less than 500m from the local cabinet there is an extra 600m-700m of underground cable somewhere making the total distance around 1.2km and explaining the lower than expected download/upload speeds. Bummer.

Good to have the confirmation though.

Thanks Michael!

Bobdn

222 posts

Master Geek

#865980 25-Jul-2013 16:07

Trig42, happy to tell you but how do I find attenuation figures. I'm seriously tech challenged!

Bobdn

222 posts

Master Geek

#865986 25-Jul-2013 16:12

worked it out:

Bandwidth (Up/Down) [kbps/kbps]: 10,332 / 33,530

Data Transferred (Sent/Received) [B/B]: 0 / 0

Output Power (Up/Down) [dBm]: 7.8 / 13.5

Line Attenuation (Up/Down) [dB]: 34.4 / 16.0

SN Margin (Up/Down) [dB]: 17.9 / 12.3

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Nate001

645 posts

Ultimate Geek

#866085 25-Jul-2013 18:23

After some digging by Michael I've found out my local cabinet hasn't got enough VDSL ports to get me connected yet, hopefully its just a simple port swap with someone who is on ADSL using a VDSL port. If not its going to be a long long wait for chorus to do something major.

I shouldn't complain, currently staying at family's place down Geraldine, they just got connected to RBI, they think thats fast...

Kirdog

202 posts

Master Geek

#866093 25-Jul-2013 18:41

timbosan:
Kirdog: Probably its not right forum. But i'm still interesting in VDSL and upgrade restrictions.

I have done a lot of research and i have found that VDSL reasonable to install if your distance not more then 1800 meters. (even 2000 meters you will still get higher speeds).

I think i will not be accepted to upgrade to VDSL on my property, because i have 1500 meters distance from the cabinet. Also i have 25-26 dBm Line attenuation. But with this stats i can still get 18-16 Mbps Downstream and 6-7 Mbps Upstream (which i really need). I will be completely happy with this speeds. I will not get Any UFB on my street until 20**+.

Sorry about my bad English guys :>

I am 1.49KM from the exchange (according to Chrous) and I cannot get more than 15,000 down and 700k up on VDSL (sync speeds), which is worse than what I got on ADSL2+. I have been working extensively with Telecom and Chorus to try and resolve this, but it looks like I am just too far. I too was hoping for an increase in upload speeds, but that's the part that got slower!

Others may confirm, but I think VDSL is limited to 800m to get acceptable rates.

I will be reverting back to ADSL this week.

Forget to ask, How they accepted this installation, if you are 1.5 Km away? o_O

Sorry about my English guys :>

michaelmurfy

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#866113 25-Jul-2013 19:24

Kirdog:

Forget to ask, How they accepted this installation, if you are 1.5 Km away? o_O

Prequal Fail - It sometimes happens, but noted at that distance it's better to be on ADSL vs VDSL.

Nate001: After some digging by Michael I've found out my local cabinet hasn't got enough VDSL ports to get me connected yet, hopefully its just a simple port swap with someone who is on ADSL using a VDSL port. If not its going to be a long long wait for chorus to do something major.

I shouldn't complain, currently staying at family's place down Geraldine, they just got connected to RBI, they think thats fast...

My parents are on Rural Broadband also, it's not too bad though :)

getresults:

Just wanted to say a huge thanks to Michael for looking into my connection. It turns out that while I'm less than 500m from the local cabinet there is an extra 600m-700m of underground cable somewhere making the total distance around 1.2km and explaining the lower than expected download/upload speeds. Bummer.

Good to have the confirmation though.

Thanks Michael!

No worries! There's a thread [Here] - feel free to add to it :) My cabinet is 100m away (up the hill) but the phone cable has to go down the hill then back up which makes it 618m total, it's a real pain >.<

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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Kirdog

202 posts

Master Geek

#866132 25-Jul-2013 19:52

michaelmurfy:
Kirdog:

Forget to ask, How they accepted this installation, if you are 1.5 Km away? o_O

Prequal Fail - It sometimes happens, but noted at that distance it's better to be on ADSL vs VDSL

I see :)

But still strange, i have asked my friends from Russia (Khabarovsk city), they have speeds:

1)

Mode: VDSL2
Upload: 8877 Kpbs
Download: 21500 Kbps
Distance: 1600 metres.
Attenuation: 25 down.

2)

Mode: VDSL2
Upload: 8541 Kpbs
Download: 23660 Kbps
Distance: 1520 metres.
Attenuation: 23 down.

How did they get these speeds?

Update: They gave me wrong attenuation. Fixed

Sorry about my English guys :>

michaelmurfy

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#866138 25-Jul-2013 20:03

Kirdog:

How did they get these speeds?

Update: They gave me wrong attenuation. Fixed

Different equipment, different wiring standards, not NZ. You can't compare another country... You'll never get VDSL installed at that distance here in NZ and have reliable speeds in the process. 800m to 1km is the cutoff.

Kirdog

202 posts

Master Geek

#866150 25-Jul-2013 20:12

michaelmurfy:
Kirdog:

How did they get these speeds?

Update: They gave me wrong attenuation. Fixed

Different equipment, different wiring standards, not NZ. You can't compare another country... You'll never get VDSL installed at that distance here in NZ and have reliable speeds in the process. 800m to 1km is the cutoff.

Sad, i'm lucky, living in "fail zone". Interesting, why chorus didn't cover that area, and covered all areas around with VDSL :D?

Sorry about my English guys :>

Vince69

9 posts

Wannabe Geek

#866159 25-Jul-2013 20:35

Ok day two for me on Telecom VDSL2. Connection appears rock solid so far.

Sync rate 23195 down (day one 21873) 8604 up (day one 7932)
About 700m from exchange

I do i tell what DLM profile I am on?

Also on the technicolor how can i see what my line attenuation is?

Thanks for your help

Spong

1005 posts

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#866166 25-Jul-2013 20:49

I have a static IP with my Telecom ADSL2+ plan, and have my existing modem programmed with my login details of username.xadsl@xtra.co.nz and my password in order to lock in that static IP.

After originally being told I wouldn't be able to keep my static ip, the CSR later found out I could. I've been waiting nearly two weeks to be ported across from the old system, and hope my shift to VDSL is imminent. Will I use the same login details for VDSL as I do with ADSL or is something else required to lock me to my current static ip?

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

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