BarTender:

cynnicallemon: Oh that's quite amusing considering the speedtest result in your sig.

 

Why shouldn't he try to get the max out of his gear.

 

I never said I wasn't a hypocrite. The reason for the sig is it's a source of amusement when I get asked about it.

I suspect his gear is the issue and not the line.it's not the job of the ISP to diagnose hardware issues with the customers gear.
If you can't figure it out get geeks on wheels or similar to come around. Which if anyone said that to me I would take it in a similar vein as someone throwing a Molotov cocktail at my house. I better sort my shizzle out. It's not the job of the ISP. Even less so with Bigpipe as they are BYO router. So they have even less control over the connection as they don't know if the router can do it or has been misconfigured.

Yes but in this case it is plainly not the gear, so it is the job of the ISP (read my post again and you will see why)