Telecom Big Time plan trouble thread

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161 posts

Master Geek

#313763 1-Apr-2010 10:26

clark007e: Ok, This is horrible tonight. I wonder if how bad this is a breech of any acts?

Probably not in breach of any acts, but possibly in breach of contract under the common law if the service is unusable or has been misrepresented by Telecom (which may be the case if they have contradictory statements over when throttling will occur which may be the case).

But if they say they are working on it then probably not a breach as they will have allowances for issues within the contract, but they do need to start being more vocal about what is going on and when it will be fixed. After the XT fiasco you'd think they would be more forthcoming with such information rather than just hoping people either don't notice or have come to expect such bad service from NZ ISPs, which is probably the case.

But that's just my 2c and I'm not a lawyer yet so that's just a layman's opinion.

System

521 posts

Ultimate Geek

#313798 1-Apr-2010 11:43

ArranH:
clark007e: Ok, This is horrible tonight. I wonder if how bad this is a breech of any acts?

Probably not in breach of any acts, but possibly in breach of contract under the common law if the service is unusable or has been misrepresented by Telecom (which may be the case if they have contradictory statements over when throttling will occur which may be the case).

But if they say they are working on it then probably not a breach as they will have allowances for issues within the contract, but they do need to start being more vocal about what is going on and when it will be fixed. After the XT fiasco you'd think they would be more forthcoming with such information rather than just hoping people either don't notice or have come to expect such bad service from NZ ISPs, which is probably the case.

But that's just my 2c and I'm not a lawyer yet so that's just a layman's opinion.

Theres one slight difference between this and the XT problem, the XT problem was in the media.

PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

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Crucius

55 posts

Master Geek

#313814 1-Apr-2010 12:08

Ok, it seems to be a little better today, downloads are running at about 20kb/s.

However, I've been emailed a large amount of photos for one of my third year engineering lab reports, and I can't download them, which is causing me no end of stress.

EDIT: Working now, and fanging along at a good 80kb/s.

CrushKill

134 posts

Master Geek

#313878 1-Apr-2010 13:51

Crucius: Ok, it seems to be a little better today, downloads are running at about 20kb/s.

However, I've been emailed a large amount of photos for one of my third year engineering lab reports, and I can't download them, which is causing me no end of stress.

EDIT: Working now, and fanging along at a good 80kb/s.

The trick will be to see how it holds up this evening I guess. Plus the easter break starts tomorrow - oh the fun we'll have. You know, when we all go and do something else while waiting for web pages to load and such :(

CrushKill

134 posts

Master Geek

#314020 1-Apr-2010 21:04

As I feared - the lag monster has returned this evening. Games unplayable online, and Gmail hopeless.

crazed

484 posts

Ultimate Geek

Trusted

#314024 1-Apr-2010 21:13

I gather these issues with Bigtime arent just me then.

Cant play BC2 at all because I get timeouts and drop outs, even ANZ's Internet Banking is impossible.

CraZeD,
Your friendly Southern Geeky Fellow :P

BigMal

996 posts

Ultimate Geek

ID Verified

Trusted

#314031 1-Apr-2010 21:37

Yeah same here. No Gmail, no gaming, facebook is almost unusable. I hope this is something that can/will be fixed.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

clark007e

66 posts

Master Geek

#314046 1-Apr-2010 22:10

BigMal: Yeah same here. No Gmail, no gaming, facebook is almost unusable. I hope this is something that can/will be fixed.

DravidDavid

1907 posts

Uber Geek

#314056 1-Apr-2010 22:45

Gaming fine, facebook fine, gmail fine (in HTML mode)

But VoIP is so soooo crap :(

crazed

484 posts

Ultimate Geek

Trusted

#314059 1-Apr-2010 23:04

Seriously starting to think of switching to Telecom Pro

CraZeD,
Your friendly Southern Geeky Fellow :P

Lias

5589 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#314062 1-Apr-2010 23:12

+1 for epic fail currently.

10mb file from the us is running at a whopping 3.1kb/s and will be here in an hour.. I wonder if I can hit 1200 baud modem speeds later and relive my early days on the internet..

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup.

pasho

72 posts

Master Geek

#314065 1-Apr-2010 23:26

i believe gamin in AU is possible. but EVERYTHING that is hosted in the US is unreachable. connection drops out or even if I get a connection going pings are insane. SSH times out as well =\\
so today i canceled my wow subscription. 3rd week in a row unable to play. waste of money really ...

CrushKill

134 posts

Master Geek

#314070 1-Apr-2010 23:36

crazed: Seriously starting to think of switching to Telecom Pro

People have been having trouble on that plan too :(

I wonder if this problem is limited to Telecom? Or does thier problems effect other ISP's as well?

On a side note, what is this Global Gateway that seems to be the source of the problems?

mattk

255 posts

Ultimate Geek

#314076 2-Apr-2010 00:01

I'm to scared to allow my wdtv live to update incase it craps out! Rubbish night... 50ms to telecom.co.nz and ~100 to aussie

Sheagae

208 posts

Master Geek

#314082 2-Apr-2010 00:43

And guess what? Still no update on the Telecom website to let Joe and Jane Bloggs know what the heck is happening with their internet connection. You know what will happen like most other faults? When they know a fix is near, they will put the fault up on the website, and within a couple of days they will have 'resolved' the problem in a swiftly manner. "Oh wow you're so fantastic Telecom for fixing the problems so fast" Joe and Jane Bloggs will say to themselves.

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