I beg you Telecom.... Please....

Forums › Spark New Zealand (including Skinny and BigPipe) › I beg you Telecom.... Please....

nakedmolerat

4629 posts

Uber Geek

Trusted

Lifetime subscriber

#112838 23-Dec-2012 03:58

Moved to Telecom 2 months ago because Vodafone has poor reception at workplace.

I am struggling with Telecom website. Trying to understand where to add extra Data, navigating through My Telecom page is just...horrible!

Points to improve:

1. Took me 15 mins to find out where to sign up for 1GB data pack. Why cant everything be done from My Telecom main page?
2. The billing system needs a major overhaul - it is quite confusing to understand what I am billed for and those pointless data call information should be removed.

Hint: look at vodafone and 2degrees billing system and online website.

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joutei

308 posts

Ultimate Geek

#736483 23-Dec-2012 04:56

I personally dont think its that difficult to use.

Anyway heres how I explain it to my customers .

1. log on to m.telecom.co.nz/yt via 3G
2. Top up credit using either credit card or a prepaid voucher.
3. Navigate to extras, this is where you allocate your credit for specific data or value packs.
4. Buy an extra.
5. You should get a text confirmation shortly saying your purchase was successful.

You can also check your usage and balance on m.telecom.co.nz/yt

Hope this helps

plambrechtsen

1948 posts

Uber Geek
Inactive user

#736513 23-Dec-2012 10:20

There is current work underway to rebuilt a fair chunk of the online experience as I am working on that project (along with numerous others I have on the go right now).

I find the mobile sites for Desktop / Tablet and Mobile pretty solid, and don't find many complaints about them. The only issue I do have is the Mobile version of the site has at credit card top-up feature that only works over 3G due to network security, where as the desktop/tablet one works fine due to the two sites taking different paths.

Personally the Desktop http://www.telecom.co.nz/mbbmeter site is where I direct everyone to.

If you need to make changes if you're postpaid then the online chat or speaking with someone works the best in that case due to needing to verify who you are.

plambrechtsen

1948 posts

Uber Geek
Inactive user

#736868 24-Dec-2012 14:31

old3eyes:
nakedmolerat:
joutei: I personally dont think its that difficult to use.
Anyway heres how I explain it to my customers .
1. log on to m.telecom.co.nz/yt via 3G
2. Top up credit using either credit card or a prepaid voucher.
3. Navigate to extras, this is where you allocate your credit for specific data or value packs.
4. Buy an extra.
5. You should get a text confirmation shortly saying your purchase was successful.
You can also check your usage and balance on m.telecom.co.nz/yt
Hope this helps

Thanks, but I am on Pay Monthly not prepaid. It can't be done through My Telecom.

I have done it to my wife's post paid account in the past from My Telecom. Just had a look now but can't se anything..

As a postpaid punter you can login to www.telecom.co.nz/yourtelecom/ with your YourTelecom account associated to your account number and then you get a link to add / remove "Your Extra's" which is where you can add / remove which extras you want here: http://www.telecom.co.nz/yourextras/form
However the form doesn't include all the options you can add/remove from your plan such as the Mobile Broadband ones (ie you can add a 2GB data plan to a One Bill account).

A lot of the complexities are around the myriad of different things you can have on a postpaid plan. Unfourtunately I have to say doing it over the phone is easier in most cases.