Utterly Disappointed with Telecom's 500 GB plan. No shaping? Yeah right.

Forums › Spark New Zealand (including Skinny and BigPipe) › Utterly Disappointed with Telecom's 500 GB plan. No shaping? Yeah right.

PaulZA

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#114329 15-Feb-2013 23:19

Hi

we Changed over from Slingshot's AYCE, as we were promised full speed without shaping.

However, I'm really starting to regret playing a role, in convincing the main bill payer to switch over.

Some websites (Overseas mainly) take an age to load up, and some even don't load at all. I'm not putting the blame on Telecom for this, it could well be my computer playing up.

However, my pings are sky high.

See here.

That's just to a local site.

I have to admit that I am using a Wifi connection, however I'm still using my TP-Link modem that I bought from PB Tech, as I find that, that one has better Wifi range then the Technicolor one, which I find totally horrendous. However in the past, pings locally, even times of being heavily shaped was no more then 9ms for 32 bytes, not about 50ms.

I didn't even get that slow when I was pinging International sites on Slingshot.

Sorry to say, but for NZ's leading ISP I kinda expect better.

Thanks

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sbiddle

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#768447 24-Feb-2013 11:40

mercutio: I wonder how much of the impact comes from providers like Telecom having 500gb caps. Australia got screwed over by high caps. And really at the end of the day, if there's some shaping of bittorrent etc and it reduces handover congestion, that's actually a good thing.

Probably a lot.

To use 500GB in a month is an average sustained throughput of just on 200kbps. This is over 4 x greater than what the Commece Commission thing regulated broadband offerings in NZ should offer.

Handovers are still a physical limitation that exists, and as we all know TCP does start to do some strange things when links exceed 75% utilisation.

In many ways this gets back to debates over network neutrality and unlimited plans. At the end of the day network neutrality is a myth. It has not, can not, and never will exist.

Talkiet

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#782829 17-Mar-2013 01:38

A5X: So is this 500GB plan shaped or what, [snip]

I am going hoarse saying this... Telecom does not do any active traffic management (shaping) of any plans, beyond what happens if you go over your monthly cap AND have elected to be shaped to a 'dialup-like' speed.

While there are a heaps of ways that performance could vary (remote site issues, TCP doing it's thing, congestion in our, Chorus's or someone elses network etc), there's no shaping done on the Telecom 500GB plan, or the 150, or the 50, or any of them.

I am in a position to know this for a fact but I won't be backing it up with configs from our BNGs or anything.

I'm not going to make any recommendations about whether any one ISP would be better than any other as I'd undoubtedly be accused of being biased so I can't help you with your choice apart from the fact above.

Cheers... N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

plambrechtsen

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#782833 17-Mar-2013 07:50

A5X: Thanks for your good answers.

If a better deal is offered for such as $99 from door knocker, is this usually only for the first year then the price goes up to $119. Is that the part I am not being told, the catch?

To be honest I haven't heard of the $99 for 500gb plan. So it must be a one off discount from the door knocker and since they have now left that deal isn't on the table.

To reiterate (and yes I agree with Neil it does get boring repeating ourselves time and time again in multiple threads).

Telecom doesn't rate shape, throttle, layer 7 fu to reduce the speed of certain types of traffic over and above if you choose to be throttled back to dialup esq speeds when / if you exceed your data cap.

Plus Telecom do have a number of CDN's (Google, Akamai et al) within our network provided by said CDN providers, so typically the speed you get off YouTube is your line speed.

PaulZA

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#785664 22-Mar-2013 20:31

Problem corrected itself, Can a mod please close/lock this please?

Thanks