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AppleJackXD

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#127092 29-Jul-2013 21:12
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michaelmurfy
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  #868201 29-Jul-2013 22:40
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I've already investigated this before you guys jump to conclusions :)

The problem is due to very bad internal wiring according to the DSLAM and whilst line stats have changed Telecom as a company does not do any form of rate limiting, for example I sync at 19mbit and from a speedtest get approx 16mbit, this is normal for any xDSL network due to overhead, packet lost, forward error correction and the amount of hoops the traffic has to jump through to reach it's destination.

This is his line, it has improved over the weeks but should be very good once the master filter is installed for VDSL.










Michael Murphy | https://murfy.nz
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michaelmurfy
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  #868205 29-Jul-2013 22:47
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AppleJackXD: 

Im just frustrated because it's been nearly a month I've been waiting i haven't heard anyone waiting this long i just don't want 1 month to turn into 2 months then 3 months of waiting. If it wasn't for me ringing up last week my connection wouldn't have been migrated to adsl2+ so i could upgrade to VDSL2  the first towo weeks was a waste because nobody set my line up to migrate to adsl2+ they pretty much forgot about me until i told them hey i have been waiting over 2 weeks whats happening... they said oh you were supposed to be migrated to adsl2+ sorry we will fix this for you now.... I have been very polite on the phone im just annoyed im pretty sure im right to be annoyed after the guy on the phone flat out lied and said i had ads1 and hadn't migrated yet after 2 telecom guys told me i have and im using the internet on my ads2+/VDSL2 router which is not adsl1 compatible.


I do understand your frustration, and will get somebody to check it up tomorrow for you, migrating from FIPD to EUBA does take a bit of time though and this is not just humans doing it, it's the systems and how they talk to Chorus to get a profile change done on your line too, from here we're needing to wait until the migration service order is closed off correctly before migrating the line to VDSL else you'll get more issues and I'm sure you wouldn't want that :)

Better play it safe than be sorry and rush things, it's all happening and I'd estimate it'll all happen very soon.




Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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cbrpilot
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  #868360 30-Jul-2013 10:14
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AppleJackXD: 

My ip adress changed to 122.57.209.110 does this mean my connection changed to bba ?



You were migrated last night as promised.  I imagine you'll hear shortly about the installer date.  Let me know if you don't hear anything in the next 24 and I'll chase it up.




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