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Forums › Spark New Zealand (including Skinny and BigPipe) › I lose my remaining credit if I port my number over right?
redeye52

118 posts

Master Geek
+1 received by user: 8


#141109 1-Mar-2014 15:24
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So, I picked up a new Telecom SIM today cause I wanted to port my 2D number over...

However, when I also requested a topup voucher, the person that "helped" me didn't print out the voucher and instead proceeded to put it straight onto the new Telecom SIM I just bought =="

I have a day left before my plan expires on 2D so was gonna port it over tomorrow..however, if I do, that would mean I lose the $20 on my unused Telecom SIM right?

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Paulthagerous
698 posts

Ultimate Geek
+1 received by user: 16

Trusted

  #997490 2-Mar-2014 11:43
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The plan/credit is associated to the phone number. So by default the credit will be lost if the number is disconnected (such as when you port your number onto it).

You can however get the credit reinstated on the new, ported number. A store can get that done (they send an email) or you can call the prepaid helpdesk to do it.

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