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volaxis

13 posts

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#144234 12-May-2014 13:42
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So my internet speed dropped down to 100kbps from 4mbps, I went and did some speed tests, at http://speedtest.telecom.co.nz/ I continue to get the full 4mbps every time, on https://www.speedtest.net/ I get .1mbps everywhere I test, it seems the bandwidth is fast for the first couple of seconds then drops way down.

This is not my connection so am wondering if it is the dial up ? .1mbps seems much slower than dial up, youtube wont load on lowest settings. The modem page (Technicolor TG582n) doesn't show attenuation.

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cbrpilot
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Spark NZ

  #1042320 12-May-2014 14:00
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Dialup speeds are 0.06 Mbits.

I think that when customers are capped now, most should see a speed of 0.128 Mbits.

It does sound like you connection has been throttled.  If you PM me your details I can confirm if you'd like?  Have you set up email usage alerts?

The reason you see full speed to speedtest.telecom.co.nz is a historical fault that is non-trivial, and therefore non cost effective to fix the root cause.  The speedtest linked to on the telecom website (www.telecom.co.nz/speedtest) and those via speedtest.net all go to our newer servers which will reflect your true speed.  I will see if I can get that URL (speedtest.telecom.co.nz) pointed at one of the newer servers (this work was in flight, but may have got forgotten).




My views are my own, and may not necessarily represent those of my employer.


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