i've tried calling the helpdesk, the level 2 support cant escalate due to the problem "just being a latency issue"
so i'm with spark,
VDSL2 - 150gb plan
in an urban street in chch, Splitter installed, nothing else plugged in anywhere anyway
Uptime:
0 days, 12:54:45
DSL Type:
ITU-T G.993.2
Bandwidth (Up/Down) [kbps/kbps]:
8,610 / 27,365
Data Transferred (Sent/Received) [B/B]:
0 / 0
Output Power (Up/Down) [dBm]:
429496721.8 / 13.5
Line Attenuation (Up/Down) [dB]:
20.6 / 10.2
SN Margin (Up/Down) [dB]:
11.9 / 12.1
System Vendor ID (Local/Remote):
TMMB / ----
Chipset Vendor ID (Local/Remote):
BDCM / IKNS
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
-
Error Seconds (Local/Remote):
28 / 0
FEC Errors (Up/Down):
151 / 0
CRC Errors (Up/Down):
24 / 48
HEC Errors (Up/Down):
0 / 46
now when i run a tracert, to anywhere.....
i;m getting something like this
hop 1. <1ms <1ms <1ms (my modem's IP)
hop 2. 2535ms 1130ms * 155-188-0-1.jetstream.xtra.co.nz [115.188.0.1]
hop 3. * * * request timed out
hop 4 . 23ms 23ms 23ms 122.56.116.9
now this was just a trace to sparks website...
i've traced to blizzard gaming servers, getting the same issue at hop 2 each time
it's now been happening for 18 hours
at hop 2 I either get ridiculously high ms, or it times out, however it still gets to the destination server
at some stages i'll get a reprieve for 5 or so minutes then it'll spike again
Tested multiple devices, over wifi and cable, restarted modem as you can see, tried different DNS's, with anti virus and firewalls on and off.... i've now exhausted my geekness, and my partner... well she just wants to play warcraft, but alas with the lag is unplayable.
anyone got any ideas on how to fix or what the issue could be?
Trusted
