Lag. little help please?

Forums › Spark New Zealand (including Skinny and BigPipe) › Lag. little help please?

johntynz

119 posts

Master Geek

#153936 13-Oct-2014 12:34

Hey guys..

i've tried calling the helpdesk, the level 2 support cant escalate due to the problem "just being a latency issue"

so i'm with spark,

VDSL2 - 150gb plan
in an urban street in chch, Splitter installed, nothing else plugged in anywhere anyway

Uptime:

0 days, 12:54:45

DSL Type:

ITU-T G.993.2

Bandwidth (Up/Down) [kbps/kbps]:

8,610 / 27,365

Data Transferred (Sent/Received) [B/B]:

0 / 0

Output Power (Up/Down) [dBm]:

429496721.8 / 13.5

Line Attenuation (Up/Down) [dB]:

20.6 / 10.2

SN Margin (Up/Down) [dB]:

11.9 / 12.1

System Vendor ID (Local/Remote):

TMMB / ----

Chipset Vendor ID (Local/Remote):

BDCM / IKNS

Loss of Framing (Local/Remote):

0 / 0

Loss of Signal (Local/Remote):

0 / 0

Loss of Power (Local/Remote):

0 / 0

Loss of Link (Remote):

Error Seconds (Local/Remote):

28 / 0

FEC Errors (Up/Down):

151 / 0

CRC Errors (Up/Down):

24 / 48

HEC Errors (Up/Down):

0 / 46

now when i run a tracert, to anywhere.....

i;m getting something like this

hop 1. <1ms <1ms <1ms (my modem's IP)
hop 2. 2535ms 1130ms * 155-188-0-1.jetstream.xtra.co.nz [115.188.0.1]
hop 3. * * * request timed out
hop 4 . 23ms 23ms 23ms 122.56.116.9

now this was just a trace to sparks website...
i've traced to blizzard gaming servers, getting the same issue at hop 2 each time
it's now been happening for 18 hours

at hop 2 I either get ridiculously high ms, or it times out, however it still gets to the destination server

at some stages i'll get a reprieve for 5 or so minutes then it'll spike again
Tested multiple devices, over wifi and cable, restarted modem as you can see, tried different DNS's, with anti virus and firewalls on and off.... i've now exhausted my geekness, and my partner... well she just wants to play warcraft, but alas with the lag is unplayable.

anyone got any ideas on how to fix or what the issue could be?

Talkiet

4689 posts

Uber Geek

Trusted

#1152775 13-Oct-2014 12:50

It's not an issue. It's an artifact. Provided that the server you are testing to shows ok performance, don't worry about that first hop.

Cheers - N

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

GoodSync

GoodSync. Easily back up and sync your files with GoodSync. Simple and secure file backup and synchronisation software will ensure that your files are never lost (affiliate link).

yitz

1873 posts

Uber Geek

#1152777 13-Oct-2014 12:56

Yeah same issue here intermittent jitter loss affecting gaming and voip, also on CH-BNG01 looks to be an issue on their south island backbone.

ICMP doesnt show but the problems there.

timmmay

19625 posts

Uber Geek

Trusted

Lifetime subscriber

#1152780 13-Oct-2014 12:56

What's your actual problem? One device on the route with a high ping isn't a problem, it could just prioritise other traffic.

If it is perhaps you can do a traceroute to that server rather than to something on the Spark network.

johntynz

119 posts

Master Geek

#1152792 13-Oct-2014 13:04

tried multiple traces, including the server i'm playing on.

traces are showing same sort of results at 2nd hop.

results are equating to 500ms-8000ms in game

timmmay

19625 posts

Uber Geek

Trusted

Lifetime subscriber

#1152795 13-Oct-2014 13:08

How about you share those trace routes with us, maybe along with some pings, ideally at different times of the day. I'd also like to see pings for other servers at the same time, ideally hosted in the same sort of area - so pinging anything that's on a CDN like Google DNS (8.8.4.4) doesn't help.

Talkiet

4689 posts

Uber Geek

Trusted

#1152796 13-Oct-2014 13:09

In-game "lag" measures are notorious for not being accurate. I'm not saying there's nothing wrong in your case but I am asking if you have a more controlled destination you are able to generate the problem with?

If you try tracerouting to the WoW server, and try pinging the servers close to it (that respond to ICMP) do you see any variation in performance?

Cheers - N

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

johntynz

119 posts

Master Geek

#1152797 13-Oct-2014 13:11

Tracing route to mdf1-bi8k-1-ve-87.phx1.attens.net [63.241.138.161]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms
2 16 ms 10 ms 6 ms 115-188-0-1.jetstream.xtra.co.nz [115.188.0.1]
3 * * * Request timed out.
4 37 ms * 36 ms 122.56.116.5
5 24 ms 23 ms 30 ms ae5-2.akbr7.global-gateway.net.nz [210.55.202.213]
6 24 ms 24 ms 26 ms ae1-10.tkbr12.global-gateway.net.nz [202.50.232.37]
7 150 ms 154 ms 148 ms xe7-0-1-10.lebr7.global-gateway.net.nz [202.50.232.162]
8 157 ms 188 ms 152 ms ae3-10.sjbr3.global-gateway.net.nz [122.56.127.25]
9 202 ms 201 ms 201 ms ae0.pabr5.global-gateway.net.nz [203.96.120.74]
10 157 ms 158 ms 156 ms ae-8.r06.plalca01.us.bb.gin.ntt.net [129.250.203.41]
11 173 ms 172 ms 182 ms ae-15.r02.snjsca04.us.bb.gin.ntt.net [129.250.4.119]
12 200 ms * 196 ms 192.205.37.57
13 259 ms 260 ms 254 ms cr1.sffca.ip.att.net [12.122.114.30]
14 285 ms 279 ms 274 ms 12.122.2.77
15 211 ms 214 ms 208 ms 12.122.2.94
16 262 ms 259 ms 259 ms cr1.phmaz.ip.att.net [12.122.31.234]
17 216 ms 173 ms 174 ms 12.123.206.157
18 295 ms 275 ms 278 ms 12-122-254-50.attens.net [12.122.254.50]
19 275 ms 272 ms 267 ms mdf002c7613r0001-gig-12-1.phx1.attens.net [63.241.130.210]

thats what it normally looks like...

Tracing route to mdf1-bi8k-1-ve-87.phx1.attens.net [63.241.138.161]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms
2 876 ms 1071 ms 142 ms 115-188-0-1.jetstream.xtra.co.nz [115.188.0.1]
3 * * * Request timed out.
4 24 ms 27 ms 23 ms 122.56.116.5
5 24 ms 24 ms 24 ms ae5-2.akbr7.global-gateway.net.nz [210.55.202.213]
6 24 ms 24 ms 23 ms ae1-10.tkbr12.global-gateway.net.nz [202.50.232.37]
7 152 ms 148 ms 179 ms xe7-0-1-10.lebr7.global-gateway.net.nz [202.50.232.162]
8 179 ms 180 ms 179 ms ae3-10.sjbr3.global-gateway.net.nz [122.56.127.25]
9 188 ms 187 ms 188 ms ae0.pabr5.global-gateway.net.nz [203.96.120.74]
10 158 ms 161 ms 158 ms ae-8.r06.plalca01.us.bb.gin.ntt.net [129.250.203.41]
11 162 ms 159 ms 158 ms ae-15.r02.snjsca04.us.bb.gin.ntt.net [129.250.4.119]
12 184 ms 187 ms 187 ms 192.205.37.57
13 206 ms 206 ms 207 ms cr1.sffca.ip.att.net [12.122.114.30]
14 212 ms 211 ms 215 ms cr1.sc1ca.ip.att.net [12.122.30.121]
15 202 ms 202 ms 203 ms 12.122.2.94
16 206 ms 206 ms 207 ms cr1.phmaz.ip.att.net [12.122.31.234]
17 181 ms 179 ms 179 ms 12.123.206.157

and This is currently

Talkiet

4689 posts

Uber Geek

Trusted

#1152805 13-Oct-2014 13:20

So the FIRST tracert is what is normally looks like?

As I read it, the performance in the second (current) tracert is better... There's a lot less variability in the times to the overseas hops...

Cheers - N

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

timmmay

19625 posts

Uber Geek

Trusted

Lifetime subscriber

#1152812 13-Oct-2014 13:35

180ms isn't too bad. 270ms isn't awful if you're talking about peak periods. I notice you've

If the problem is bad routing you could try a VPN. I was going to try for you but I can't ping either the domain names or the IPs - no response.

22 12.122.254.50 reports: Destination host unreachable.

johntynz

119 posts

Master Geek

#1152845 13-Oct-2014 13:59

the latency issued occurred from 6pm last night, till 11am this morning

with in game latency showing around 8000ms. at 4am this morning

now during that time it is not peak time for the server nor is it peak time for nz.

everything has settled down now, but i'm just trying to figure out the cause

following trace is from now, where i'm not having the issue any longer

1 1 ms 1 ms 1 ms
2 425 ms 332 ms 25 ms 115-188-0-1.jetstream.xtra.co.nz [115.188.0.1]
3 * * * Request timed out.
4 25 ms 24 ms 25 ms 122.56.116.5
5 24 ms 23 ms 23 ms ae5-2.akbr7.global-gateway.net.nz [210.55.202.213]
6 24 ms 24 ms 24 ms ae1-10.tkbr12.global-gateway.net.nz [202.50.232.37]
7 180 ms 149 ms 179 ms xe7-0-1-10.lebr7.global-gateway.net.nz [202.50.232.162]
8 189 ms 162 ms 152 ms ae3-10.sjbr3.global-gateway.net.nz [122.56.127.25]
9 188 ms 188 ms 188 ms ae0.pabr5.global-gateway.net.nz [203.96.120.74]
10 158 ms 157 ms 157 ms ae-8.r06.plalca01.us.bb.gin.ntt.net [129.250.203.41]
11 159 ms 160 ms 160 ms ae-15.r02.snjsca04.us.bb.gin.ntt.net [129.250.4.119]
12 191 ms 184 ms 183 ms 192.205.37.57
13 206 ms 203 ms 209 ms cr1.sffca.ip.att.net [12.122.114.30]
14 204 ms 203 ms 203 ms cr1.sc1ca.ip.att.net [12.122.30.121]
15 202 ms 202 ms 203 ms 12.122.2.94
16 207 ms 209 ms 208 ms cr1.phmaz.ip.att.net [12.122.31.234]
17 241 ms 174 ms 178 ms 12.123.206.157
18 204 ms * 204 ms 12-122-254-50.attens.net [12.122.254.50]

yitz

1873 posts

Uber Geek

#1152851 13-Oct-2014 14:06

Good to know its not happening anymore, hoping its not gonna happen again tonight.

Talkiet

4689 posts

Uber Geek

Trusted

#1152852 13-Oct-2014 14:06

there definitely was an issue last night that could have affected latency if you were in some parts of the country (Chch, Dunedin for example) but that particular issue was resolved at about 3am.

I emphasise, don't pay any attention to crazy first hop stats if machines further down the line appear to be behaving.

Cheers - N

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

johntynz

119 posts

Master Geek

#1152859 13-Oct-2014 14:10

I am in CHCH.... what was the issue? as clearly the helpdesk weren't aware of it

Talkiet

4689 posts

Uber Geek

Trusted

#1152869 13-Oct-2014 14:21

I'm unable to go into specifics sorry but I would be very interested if you observe similar issues this evening. (I should note I have ZERO expectation of issues tonight).

Cheers - N

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

johntynz

119 posts

Master Geek

#1152890 13-Oct-2014 14:45

will keep you posted, least i know I wasnt going crazy, and there was something that wasnt me at fault