Spark to Spark SIM swap... Slow...

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Gordy7

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#154676 4-Nov-2014 09:47

In anticipation of getting a new mobile phone I ordered a Spark SIM Trio online giving my current Spark 027 number.
My old phone uses a standard SIM and the new phone micro SIM.
I am 120km from the nearest Spark shop.
It is now 4 Nov and still the swap is not done.
Have I been hassling them too much?
What have I done wrong?
Could not find too much help on SIM swaps on the Spark web site.

22 Oct ordered SIM online.
23 Oct received SIM.
28 Oct checked with Napier Spark store.
31 Oct phoned 0800785 785 then later 0800 800 163.
1 Nov phoned 0800 800 163
2 Nov chat with spark... yep.. should be done on 3 Nov.
3 Nov nothing
4 Nov sent complaint to Spark... Will respond in up to 10 days. Wow.

2 degrees say they can do a port in about 4 hours.

Waiting.

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

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plambrechtsen

1948 posts

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#1168382 4-Nov-2014 12:15

Gordy7:
plambrechtsen: I would use Online Chat and ask them: https://www.spark.co.nz/digital-content/assets/html/webchat/form/

Or ring the Mobile Helpdesk on 0800 800 163 and they should be able to sort it.

Normally a sim swap takes 10 mins, but the SLA is 4 hours from my understanding. But I could be wrong there.

Have used the online chat a couple of times.
Just used the 0800 800 163.
The guy confirmed my first request for swap as 27 Oct.
Swap request is now escalated to urgent, but he could not give a time for completion.
Have heard all that before but here is hoping this attempt will be successful.

If you don't have any joy by 2pm email me "pl at spark.co.nz" with your mobile number and the sim card number that you are moving to, and I will go chase some people up!