Second Hop almost always times out.

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Forums › Spark New Zealand (including Skinny and BigPipe) › Second Hop almost always times out.

Ladygrace

22 posts

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#154797 7-Nov-2014 19:46

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Hi all.
We have sparks VDSL package and for some reason every time i do a tracert it tends to always time out on the second hop.
I haven't noticed any performance issues with the speeds or that , but i am curious why it times out the hop to the "jetstream.xtra.co.nz" which is the second hop yet the rest of the hops go through fine.

Also has anyone in the Southland region been having any Disconnections at least once an hour since this morning?

Thanks in advance

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Regs

4066 posts

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Snowflake

#1171139 7-Nov-2014 20:53

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just means that the second hop doesn't respond to ICMP pings. many routers on the internet block ping - doesn't mean anything is wrong :D

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plambrechtsen

1948 posts

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#1171564 9-Nov-2014 08:10

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paul151:
plambrechtsen: Plus there was a migration for customers in DUN so if it was you, you may notice you get a new ip each time your modem connects. But there should be no difference apart from that.

Just a quick question about...

I'm in Dunedin and noticed that after many months of the same IP I've now changed to a new address and in a new range etc. Whilst I know I can expect a dynamic IP it hadn't changed in ages (which was rather good for me) and I'm curious to know why it has now and if I can expect it to be changing often in the future?

Thanks for any info you can share :-)

From now on you'll have a dynamic IP address as you haven't requested a Static one. Depending on your plan you can request a Static IP for free so it won't ever change. However unfortunately Static IP's aren't available on Unlimited plans.

The background the change is I have been working with a few colleagues replacing a system that had an outage a few years go that affected some customers. Due to us replacing that whole system with one that I personally built Spark now have a whole raft of new opportunities with great new things to do in the future. As a pragmatic company that really doesn't like impacting customer experience it's taken a while to build and more importantly heavily test to make sure it's a solid system. There is now a team of people moving customers during quite unfriendly hours (1am - 6am) a few times a week as it's not a big bang change by design. So it's going to take a while until the whole customer base is onto the new stack as we have quite a few (page 9).

From a customer point of view the only thing you will notice is a Dynamic IP address every time your modem reboots. Potentially if you have slower DSL connection you may notice a slight increase in download performance due to some nifty tweaking we now do based on the connect rate information my system receives when the DSL modem connects. Personally I noticed downloads seemed faster and more stable I have a 14mb connect rate at home but I have been rubbished by colleagues for saying it should have any significant difference. :)

On a personal note I plan to use the some of information for a crusade I have internally. But we will see how that transpires.

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