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tnaseem

82 posts

Master Geek
+1 received by user: 6


#162215 2-Feb-2015 12:12
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Dear BigPipe,

Ever so slightly annoyed that you removed me from the Public IP address pool, once I moved, without even telling me no less!

I now contact support, only to be told - "Now that you've moved address, that public IP was relinquished and we can't reinstate it."

Any ideas why you would do this, and what can be done about it?

Yours truly,
One of your original customers.


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BigPipeNZ
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BigPipe

  #1227617 2-Feb-2015 12:29
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We've stopped doing public IP for free for new customers.
Now static is the only option for one-off $45 to avoid CGNAT.

BUT existing public IP customers can keep their public IP, and that should have happened when you moved house. 

PM me your email and I'll have a look and see if we can put you back on public IP






bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ


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