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simpsonr

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#165961 26-Feb-2015 09:25
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Hi All,


I have a very strange situation with my new Bigpipe VDSL, and is a bit of a Saga.

Plan - Bigpipe Turbo VDSL
Modem 1 (now gone) - TP Link TD-W9980
Modem 2 - Draytek Vigor 130

Started with a connection made to Chorus, then a master splitter installed with a jackpoint for VDSL. Chorus modem would sync when jimmied up to the outside junction box where the line comes in, Chorus leaves (understandably as it worked with this test).

I set up and installed the TP Link TD-WR9980, but it would not sync, so chorus came on Tuesday to test. Initially their modem (I think a Huawei or something, I didn't check) would not sync in the house, so a line filter was installed, and a new twisted pair from the junction about 1m into the house. Nothing would sync still, but after some time trying different things, we could get their modem to sync but not the Tp Link. not a problem - TP Link modem went back to PB Tech, and was replaced with a Draytek Vigor 130, which DID sync (finally).

Draytek not wireless and doesn't have switch etc, so I got a new wireless router to go with it (N56U Asus).

The modem was synced, turned it off as part of the process of setting up the router, and on start up it will no longer sync. I have been through all the settings, checked, rechecked, factory reset, checked rechecked, ignored for hours to see if it would resync but nada, it's gone. I have tried every different socket in the house with different combinations of usual suspects for wireline (Plasma TV, halogen light transformers, microwave, etc) turned off and nothing.

I live in Parnell (middle of St Georges Bay Road) and don't know where the cabinet/exchange is. When the modem DID sync it only synced at 7Mbps down and 5Mbps up. I suspect horrid attenuation but in a muppet moment didn't note the figures on first sync.

I'm hoping someone can help me narrow it down -

1) Am I close enough (or am I too close perhaps) to the cabinet/exchange I can't find in parnell for VDSL?
2) Is there something else that could cause it (ie the connection was on such a knife edge the DLM has changed something and made it stop syncing)
3) Am I living on top of an Indian Burial Ground and the modem is least of my worries?

Any help appreciated

Kind Regards

Rob S





 

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BigPipeNZ
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  #1246938 26-Feb-2015 11:02
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sbiddle: Chorus don't install a master filter or jack for Bigpipe VDSL2 - Bigpipe don't want to pay the extra monthly fee for this so it's not done.




In most cases, this is true, but not always.  We treat it on a case by case basis.  Many places don't need it, so it's pointless wasting the money.

In this case, I don't know the specifics, but since the OP said:  "Started with a connection made to Chorus, then a master splitter installed with a jackpoint for VDSL." it sounds like this is the case


To the OP, if I'm understanding your problem correctly, it almost sounds like you had a dedicated jack for VDSL installed (possibly incorrectly), but then when chorus came to fix it, they didn't realise this was the case and tried plugging your modem into other jack points.  Does that sound right?

In any case, drop our support team a message if you haven't already and we can help walk you through some troubleshooting and, if necessary get chorus out again.

cheers




bigpipe.co.nz
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