Broadband stopped working yesterday, no Internet on Broadband light on tg589v2 VDSL modem. Called Spark who said if no lights then it's most likely modem fault, I insisted that modem is ok then a case was logged and technician was supposed to come out this morning. Got a call from Chorus tech this morning that my port had failed and he has moved me to a different port and can now see my modem etc so should be fine, I wasn't home to check. Now I get home and internet working ok after resetting modem and now my sync speeds have dropped to 9,550 / 45,973. Before I was getting Payload rate [Kbps]: 69997 10332
Still have modem stats saved. Also speedtest now shows only 42 Mbps, before it was close to 67-68 Mbps. Can someone from Spark please help as I would like to get my speed back. Thanks