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quebec

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#169787 25-Mar-2015 17:58
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Broadband stopped working yesterday, no Internet on Broadband light on tg589v2 VDSL modem. Called Spark who said if no lights then it's most likely modem fault, I insisted that modem is ok then a case was logged and technician was supposed to come out this morning.  Got a call from Chorus tech this morning that my port had failed and he has moved me to a different port and can now see my modem etc so should be fine, I wasn't home to check. Now I get home and internet working ok after resetting modem and now my sync speeds have dropped to 9,550 / 45,973.  Before I was getting Payload rate [Kbps]:                         69997          10332
Still have modem stats saved.  Also speedtest now shows only 42 Mbps, before it was close to 67-68 Mbps.  Can someone from Spark please help as I would like to get my speed back. Thanks

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Andib
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  #1267812 25-Mar-2015 18:02
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Nope. Your line is within Spec. Nothing spark can do will force it to go back to your old sync rate.

You will need to wait until DLM adjusts your line again.




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