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GregV

928 posts

Ultimate Geek


#172125 12-May-2015 15:11
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Is anyone able to clarify exactly what is covered by the monthly Wiring Maintenance Fee that Spark offers?

I always thought that it was solely to do with any house wiring, including jackpoints.  I had planned to drop this with my move to UFB, as I'll have my phone plugged directly into the ONT, and won't be using any copper.  However, on talking to a Spark rep today, they mentioned that it was for any wiring 'past the gate', and indicated that if anything was to fault with the fibre from the roadside to the ETP/ONT, I may be up for a repair bill.

Their page reinforces my thoughts that it is for house wiring - http://www.spark.co.nz/myspark/mylandline/wiringmaintenance/.  While my ONT backs onto my ETP, what is the status of the fibre run between the ETP and ONT?  Is it covered by wiring maintenance, covered by Chorus (as it is all their gear?), or something else?

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Wheelbarrow01
1724 posts

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Chorus

  #1303351 13-May-2015 10:05
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"Wiring Maintenance is an optional service that covers the cost of on-site repairs (labour and parts) to faulty internal wiring" - as seen here: http://www.spark.co.nz/help/landline/plans-services/wiring-maintenance.html

My interpretation of this is that Wiring Maintenance covers any internal wiring past the ETP attached to the side of the house.

If you have voice over fibre, and your ONT is patched into the internal wiring then wiring maintenance may still be a good idea, but it is optional.

If you are only using a phone plugged directly into the ONT, the wiring maintenance is redundant and you should cancel it.

Chorus own and maintain your service lead from the boundary to the ETP so they are responsible for it (unless you damage it of course). Even if you did have wiring maintenance and you caused damage to the service lead you would be up for Chorus' costs to repair.

Anyone who says it also covers the service lead is dead wrong.




The views expressed by me are not necessarily those of my employer Chorus NZ Ltd


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