Howdy folks! Hoping for a Spark guru to help out

Had our final fibre install yesterday at 10am, they were done in about 3 hours and made sure everything was up and running, said that Spark needed to make the changeover at their end and it'd be all good within an hour or two.

Wife called them later in the day and they said the status said changeover would be between 5 and 7pm last night and we should be up and running and get a text saying it was done.

Still nothing this morning, no DSL or Internet light on the router. When I log into the router it has the status on the Fibre as "connecting" then 30 seconds later "disconnected" then "connecting" again. Checked my account on MySpark and it still says VDSL but I don't know if that means anything. Wife rang them again and the CSR told her everything looked ok at their end, that it must be a Chorus thing and that it "should be up and running today".

My wife is studying extramurally and needs the internet for her course work so this downtime is really hurting her with assignments due etc. 

Any ideas folks? Does this seem like a Spark or Chorus thing? 

Thanks in advance!