So I've left Vodafone 2 weeks ago. Ordered BigPipe and got the "we've contacted Chorus for a date" but still nothing! It's been 10 days. I'm out a fortune using my iPhone to tether on Vodafone. How long will it take for BigPipe to connect me? Location is Central Otago.
irishdude: So I've left Vodafone 2 weeks ago. Ordered BigPipe and got the "we've contacted Chorus for a date" but still nothing! It's been 10 days. I'm out a fortune using my iPhone to tether on Vodafone. How long will it take for BigPipe to connect me? Location is Central Otago.
Hi,
Doesn't sound right. You should have had the date confirmed within 1 business day in almost all cases for Copper broadband (ADSL and VDSL), so something has slipped through the cracks there.
Check your spam folder to make sure nothing slipped into there, then either get in touch with our team directly through our site (our site will get the fastest response most likely) or Facebook, or DM me your email address and I can follow up.
cheers
ETA: nevermind, I have found the details using my amazing interwebs skills (looking at profile name, then searching orders around that date).
Looks like the connection was blocked because of the disconnection order from Vodafone. We are unable to place a new order with Chorus until that disconnection is completed.
Tip for the future (or for anyone else reading this thread): When changing ISPs, don't disconnect from your existing ISP. Sign up with new guys, they will handle the process. Then just check in with the old ISP to make sure everything is tidied up billing-wise.
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#184050 8-Nov-2015 20:29
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