You will submit an order AFTER the previous owner disconnects.. ?

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Forums › Spark New Zealand (including Skinny and BigPipe) › You will submit an order AFTER the previous owner disconnects.. ?

michael001

160 posts

Master Geek
Inactive user

#195819 5-May-2016 18:44

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Can someone please explain this to me?

It appears that the existing services will be moved away on the 20/5/16. Once they're gone, we'll submit an order to get you connected. It does look like this means that you will be without service for a few days until the order is completed.

So, we all sit around waiting for the disconnection and then start the order process?

I must be thick or something, wouldn't you submit an order now, to be connected once the previous owner moves away?

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Wheelbarrow01

1723 posts

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Chorus

#1547597 6-May-2016 12:50

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NonprayingMantis:

Wheelbarrow01:

BigPipeNZ:

Wheelbarrow01:

Is the OP talking about fibre or copper services? The processes for handling each are quite different.

ADSL

If the outgoing connection is copper and the incoming order is also copper, Spark can indeed issue the incoming order prior to the disconnection of the existing line- but it will not start processing until the existing line is disconnected. It will just queue in the system.

AFAIK that's not quite the same thing.

The system will wait until the disconnection is completed and cleared (this takes 24 hours from the actual disconnection event), THEN place the order.

This will then schedule ANOTHER tech to go out to the cabinet a few days later. It doesn't mean the OP will get his broadband on the same day (quite the opposite in fact - he'll definitely get it a few days later)

It's 50/50 - I have personally overseen plenty of intact connections pushed through the same day the previous connection has terminated, because termination orders post as soon as they are physically completed - they do not go to a billing stage. All it takes is an on-to-it RSP provisioning team to push the incoming order to Chorus as soon as possible. Where the previous connection was POTS + DSL, and the incoming RSP has reserved the correct linecard, Chorus can use the existing port and connect on the intact schedule (within 2 hours) - the incoming order only has to be booked for a field tech if a POTS jumper is required (phone number on a different switch to the intact) or if the DSL port has been removed, however in the majority of cases the DSL port stays attached to the linecard these days (port waiter areas excepted).

I acknowledge however that other providers are possibly unable to reserve the intact POTS linecard in ICMS in the same way that Spark currently does.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

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