Problem with network - advice please!

Forums › Spark New Zealand (including Skinny and BigPipe) › Problem with network - advice please!

mdav056

616 posts

Ultimate Geek
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#195837 7-May-2016 10:20

This has been going on for a week now -- through 2 online chats, and then one phone call 4 days ago in which the problem got escalated, and they will contact me, but when? Emailed them yesterday with a bunch of data like the above.

Spark VDSL, but not really -- usual down was around 18, up around 1.4, long way from exchange. Wired tests -- all much like this. Auckland East. Done many power cycles.

No fun at all on OneDrive or on VPN remote connections.

I'm looking for words that I can say to Spark that will galvanize them into action!

gml

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RunningMan

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#1547971 7-May-2016 13:28

The sync rates are consistent with your older speed tests which probably means there's not a lot of change in the physical line.

I'd be looking for something in your network doing a lot of uploading (Dropbox iCloud etc). This can saturate the upstream connection which will cause packet loss everywhere (up and down). Given your distance to exchange and therefore low upload rate it wouldn't take much to saturate.

mdav056

616 posts

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#1548930 9-May-2016 22:09

You were absolutely right, RunningMan and Jase2985. Lots of testing over the weekend, and found the answer: OneDrive on wife's computer decided of it's own volition to re-upload all of her stuff (we're talking 60 GB here) even though none of it had changed. Given our abysmal upload speed anyway, this must have been going on for the last week (she never turns it off). Don't know why I didn't see this when I disconnected her machine above. I unlinked onedrive and all is back to normal now. I also upgraded my modem firmware, but that did not help our connection speeds at all.

I like onedrive -- it has saved a few rashers of bacon over the last year but I'm looking at it askance now. However, I do wish it would work as a dumb drive, and not try to be intelligent. Roll on fibre (March 2017 dv), when happenings like this won't matter so much.

I also need to say sorry to Spark, I'll never doubt them again, and thanks to all of you who pointed me at my own network.

gml