My Mum is connected with broadband via Spark, and has an Xtra login name. However her e-mail is with another provider.

I have been trying for two days now to add this third-party e-mail address. First I logged into Xtra webmail but found I couldn't even go into the options (using Firefox) - this generated an error message asking to "try again later". This has been the same error for two days. So I changed to an old Internet Explorer which allowed me into the Options. Trying to verify her address and clicking on the link gives

This has been like this since last night. Is there any way to verify her third party e-mail address? She needs to be able to send from it using her Xtra address. I don't feel calling the helpdesk will do much.

Anyone else able to verify a third party address successfully at the moment?