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trulypearly

1 post

Wannabe Geek


#201844 6-Sep-2016 15:23
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I was just wondering how long spark will keep my call history for if I request it through the call investigation centre? 

 

Presumably they will email my call and text history to me so I am wondering if they will have a record of that history in their email for a long time? 

 

I am not sure how comfortable I am with having my call history always accessible if they keep it for a long time once I request it as I kind of like that they only keep records for a certain amount of years. 

 

Does anyone know how long it will be kept for? 

 

If they no longer have it after a very long time, say 25 years, even this would be good to know as it would be good to know it is no longer accessible after a certain time frame even when you've requested and received it over email. 

 

Does anyone know if you can request for your provider to delete your call and text history, even including the call history you request and receive via email?

 

 

 

Thanks.


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Wheelbarrow01
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Chorus

  #1624675 6-Sep-2016 15:52
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The Call Investigation Centre's does not exist to provide customers with calling history, so I'd be surprised if they can assist you at all in that regard.

 

Their primary function is to assist with official enquiries, such as those made by Police or other government agencies during a formal investigation, and they also take action where they can in cases of malicious, abusive or nuisance calls or text messages when these are reported by our customers. They also provide access to and correction of all personal information held about Spark's customers in accordance with the Privacy Act.

 

If you want access to your Spark calling history, you can see this by logging into your MySpark account on the Spark website. Please avoid contacting CIC requesting your call records unless it is in connection with a Police enquiry - although if it is, the Police will make the request on your behalf.

 

 





The views expressed by me are not necessarily those of my employer Chorus NZ Ltd


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