How long will Spark keep my call history for if I request it through the Call Investigation Centre?

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trulypearly

1 post

Wannabe Geek

Topic # 201844 6-Sep-2016 15:23

I was just wondering how long spark will keep my call history for if I request it through the call investigation centre?

Presumably they will email my call and text history to me so I am wondering if they will have a record of that history in their email for a long time?

I am not sure how comfortable I am with having my call history always accessible if they keep it for a long time once I request it as I kind of like that they only keep records for a certain amount of years.

Does anyone know how long it will be kept for?

If they no longer have it after a very long time, say 25 years, even this would be good to know as it would be good to know it is no longer accessible after a certain time frame even when you've requested and received it over email.

Does anyone know if you can request for your provider to delete your call and text history, even including the call history you request and receive via email?

Thanks.

Wheelbarrow01

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Chorus

Reply # 1624675 6-Sep-2016 15:52

4 people support this post

The Call Investigation Centre's does not exist to provide customers with calling history, so I'd be surprised if they can assist you at all in that regard.

Their primary function is to assist with official enquiries, such as those made by Police or other government agencies during a formal investigation, and they also take action where they can in cases of malicious, abusive or nuisance calls or text messages when these are reported by our customers. They also provide access to and correction of all personal information held about Spark's customers in accordance with the Privacy Act.

If you want access to your Spark calling history, you can see this by logging into your MySpark account on the Spark website. Please avoid contacting CIC requesting your call records unless it is in connection with a Police enquiry - although if it is, the Police will make the request on your behalf.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

quickymart

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Reply # 1624684 6-Sep-2016 16:04

What is the reason you would need to request it (overlooking a Police-related matter)?

Lias

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Lifetime subscriber

Reply # 1624736 6-Sep-2016 17:42

It'll never happen, but I really wish it was illegal for our telco's and ISP's to keep logs.

In the mean time we have tor and no log VPN's at least.

Information wants to be free. The Net interprets censorship as damage and routes around it.

solutionz

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Reply # 1624770 6-Sep-2016 19:34

Short answer: At least 3 months, possibly up to 12 months IIRC.

[Source: Have personally worked with SMS/call logs around that min length - and even less for polling data.]

Longer answer:

- Data storage is costly, it's not in Spark's interest to keep the data forever. GCSB on the other hand...

- As @Wheelbarrow01 states the Call Investigation Centre is not your avenue for gaining access to this information.

- Ultimately if you *really* wanted to you could request a copy of your records pursuant to the Privact Act however you'll need to be prepared to take it to court as it's not a precident they would want to set.

- Govt departments must pay the costs assosiated with retrieval of this information ($900+ IIRC) and you would be expected to do the same.

bulma

2 posts

Wannabe Geek

Reply # 1627057 10-Sep-2016 17:15

It's 3 months. If they recorded your consent to bring your services over from another ISP then that part of the conversation is kept for 12 months. W

solutionz

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Reply # 1627091 10-Sep-2016 17:41

bulma: It's 3 months. If they recorded your consent to bring your services over from another ISP then that part of the conversation is kept for 12 months. W

Pretty sure OP is referring to regular sms data & call log; as opposed to actual voice recording for support calls however probably still good to know.