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Forums › Spark New Zealand (including Skinny and BigPipe) › Just got my bill charged $5 extra
rugrat

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#204236 22-Sep-2016 21:12
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Haven't rung up about it yet but got my Spark bill and was charged $5 extra.
Thought if was on same plan was suppose to get $5 discount for year?
I'm on fibre 100/20 and got charged $115.

Got $10 discount which getting for fibre 100 for year but not the $5 discount for October price increase. Has this happened to everybody?

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rugrat

3142 posts

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+1 received by user: 945

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  #1639212 23-Sep-2016 09:43
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Just rung them up.

They are aware of the issue and there will be a double credit on next bill, and also said it wasn't just me.

I'll pay the extra this month and hopefully it's sorted next bill.

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