Clients email just stopped working. An @spark email address.
Spark has told me the following:
1 - They only provide support to A - Get you onto the internet and B connect to the web mail using a web browser. nothing more.
2 - They will not provide the names of the mail server, or ports or other information
3 - They "do not provide support for third party applications that are not affiliated with spark." ( e.g outlook, eudora, line mail, mac mail etc etc etc)
4 - You need to phone microsoft to get them to remote into your pc and set up your email for you but you may be charged for it.
5 - Spark will remote in and do the set up for you but if you are not able to follow the information provided ( see below) then you wil be charged for them to do it.
6 - The information provided below tells you to "
- ....Follow the Check Xtra POP Settings
Please note there are no Xtra Pop Settings in the email, there are no links to them and they do not provide those Xtra Pop Settings (or iMap)
What a joke - they are having hundreds of issues with hundreds of users but wont give you port, server or other information - as long as your web mail works you are done - their support ends there.
I phoned Microsoft. They are swamped by calls.
What Spark wont tell you is you need to:
Change your mail server to be pop.mail.yahoo.com instead of pop3.xtra.co.nz - I assume the smtp and imap settings will be standard yahoo mail server settings.
Use your full address e.g joe.bloggs@xtra.co.nz instead of just joe.bloggs as your log in name.
I remember when the change from MSN to yahoo happened. The migration is not officially started and already its messing things up.
