I'm a happy customer on the $30 combo. But when I run out of data with 2 days to go, I want to immediately renew my combo and start the next 30 day period.

I have contacted Skinny Direct support and they advise:

"In terms of renewing your combo you can definitely do this before your combo is set to renew/expire. To do this you will need to deactivate the active combo and re-purchase it. Please be aware however that deactivating the combo does freeze the quota on your account so please do not do this if you do not intend to add the combo on straight away as you will not have access to the minutes, texts and data if the plan is deactivated."

How do I deactivate my combo? I've tried using mobile and desktop browsers and can't find this function.

Any thoughts?

Cheers,
Joseph


As an aside, I'm also interested if anyone has stuck the same issue as me when their data has run out, that is that I can load skinny.co.nz but not skinnydirect.co.nz.
Skinny Direct support have confirmed that the skinnydirect page is zero rated but twice I've not been able to load it, but have been able to load skinny.co.nz.