Am on UFB Pro - 200Mbs and got that until recently - now 100Mbs and Bigpipe say they can't fix it

Forums › Spark New Zealand (including Skinny and BigPipe) › Am on UFB Pro - 200Mbs and got that until recently - now 100Mbs and Bigpipe say they can't fix it

lchiu7

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#225518 22-Nov-2017 20:17

I signed up for UFB Pro a few months ago and was happily getting near 200Mbs downloads.

Lately that has dropped to about 80-90. I contacted Bigpipe and they told me run tests connected to the ONT using PPPoE and a LAN cable rather than via my router. I did that with a GBE connection on my a laptop directly to the ONT and went to the speed test site they told me. The speed is the same about 100Mbs.

They then asked me the colour of the LAN1 light on the ONT and had it changed. I don't recall but it's green now.

They then said Chorus said if the LAN1 light is green then you're on 100Mbs and they can't change it. That seems hokey to me. I presume Chorus is responsible for setting the download speed based on the customer plan but if Bigpipe has me on 200Mbs but I am only getting 100Mbs then it must either be a configuration change by Chorus or possibly an ONT fault. Either way, Bigpipe should be able to resolve it rather than suggest I downgrade to the 100Mbs plan :-(

Thoughts anybody?

Thanks

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

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RunningMan

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#1905987 22-Nov-2017 20:42

If both your laptop and router connect direct to the ONT at 100Mb/s (green LED) then the problem will be either the cable, or ONT.

Try another cable, and if that fails escalate back to BP. The LAN port speed isn't set by Chorus, it's negotiated between the ONT and whatever you plug into it. A damaged cable can easily cause a drop to 100Mb as that only requires 2 pairs in the cable, not 4.

lchiu7

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#1906663 23-Nov-2017 18:03

Spyware:

Some of the patch leads supplied with ISP modems only have two pairs terminated.

Bingo! I replaced the cable with another one and now I get 180+Mbs. I had replaced the original cable with a longer and more pliable one so I could route it easily no noticing it only had two pairs terminated in the RJ45 connector. Since most of the time 100 vs 200 doesn't really show up in browsing or just watching videos I didn't really notice the speed drop.

Thanks to all on the thread for their sage advice and suggestions. Certainly Bigpipe didn't think of that but I will feed it back to them.

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.